Article ID: 911128 - Last Review: October 4, 2011 - Revision: 4.0

Closed captioning does not appear during TV playback when Windows Media Center is configured to display closed captioning

System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.

On This Page

Expand all | Collapse all

INTRODUCTION

After you press the mute button on your remote control, closed captioning may not appear. This article provides steps you can try to resolve the problem.
Back to the top

SYMPTOMS

When you press the mute button on the remote control during TV playback, closed captioning may not appear even if Windows Media Center is configured to display closed captioning when the audio is muted.
Back to the top

CAUSE

This problem may occur for several reasons:
  • Windows Media Center is not set to display closed captioning.
  • Your television is not set to display closed captioning.
  • The audio-visual (AV) cable that connects the Xbox 360 console to the television does not support closed captioning.
Back to the top

THINGS TO TRY

  1. Closed captioning may be turned off on your TV. To turn on closed captioning, see the TV user's manual.
  2. You may be using a component video output cable to connect your Xbox 360 console to your TV. Xbox 360 currently does not support closed captioning through component video output. To see closed captioning when you are using your Xbox 360, connect your Xbox 360 console to your TV by using either an S-video cable or a composite video output cable.
  3. On the Media Center PC, make sure that closed captioning is turned on. To turn closed captioning on or off, follow these steps:
    1. Press the Start button on the remote control, or select the Media Center option in the Media area of the Xbox Dashboard.
    2. When you are connected to the Media Center PC, select Settings.
    3. Select TV, and then select Audio.
    4. Under Caption Display, do one of the following:
      • Select On.
      • Select Off.
      • Select On when muted.
    5. Select Save.
Back to the top

MORE INFORMATION

For more information about Media Center extenders, please visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/mediacenter/extender/default.mspx (http://www.microsoft.com/windowsxp/mediacenter/extender/default.mspx)
Back to the top

Additional support

Please visit the following Web site for information about how to contact Xbox Customer Support:
http://www.xbox.com/support/contact (http://www.xbox.com/support/contact)
Back to the top
Keywords: 
kbxbox360americasportal kbxboxts kbxboxperipherals kbxbox360pacrimportal kbxbox360europeportal kbpubtypekc kbtshoot KB911128
Back to the top