Article ID: 911151 - Last Review: December 17, 2008 - Revision: 5.0 When you use your Xbox 360 console, the image on your TV is unclearOn This PageINTRODUCTIONWhen you use your Xbox 360 console, the image on your television is unclear, flickers, or has other display issues. This article contains step-by-step guidance to help you determine your situation, and then this article guides you through the appropriate methods to resolve the problem. SYMPTOMSWhen you use the Xbox 360 console with a television, you may experience one of the following symptoms:
CAUSEThis issue may occur for several reasons. The issue is most likely related to a setting on your television or to the connection between your Xbox 360 console and your television. Note If the symptom occurs only during game play, the issue could be a feature of the game. THINGS TO TRYGame-related display issuesSome games have features that may appear to be a display issue but are actually part of the game's special effects. To determine whether the display issues are specific to a particular game, try playing a different game to see whether the same symptom occurs.Note Some Xbox original games that were released for the original Xbox console may show some display issues when you play them on the Xbox 360 console. Please see the following Microsoft Knowledge Base article for more information about issues with the Xbox original games, and then return to this article if your issue is not addressed: 946220
(http://support.microsoft.com/kb/946220/
)
Xbox 360: Xbox Originals known issues
Check the AV cable connectionYou will want to make sure that AV cable is connected correctly to the Xbox 360 console and to the TV. Make sure that the AV cable is not loose or incorrectly seated in both the Xbox 360 console and the TV. Also, make sure that you have the correct AV cable for your TV.To verify that the AV cable is connected correctly to the Xbox 360 console and to the TV, you can disconnect the AV cable and then reconnect the AV cable to both devices. For more information about how to disconnect and reconnect the AV cable, please see the article in the Microsoft Knowledge Base that best matches the type of AV cable that you are using. Then, return to this article after you perform this task. Click the one of following article numbers to view the article in the Microsoft Knowledge Base:
Check your TV's settingsSome display issues can be caused by how the TV is set up. To make sure that this is not the case, please check your TV's settings. For more information about how to check your TV's settings, see the owner’s manual for your TV.In your TV's settings, you should check the following:
Reset your Xbox 360 consoleFinally, if the issue is still not resolved, reset the display settings of your Xbox 360 console. To reset the display settings to the default settings, follow these steps:
Additional supportIf the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web Page links:United States customers - Online console
repair
(http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx?
redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?
step=repair)
Outside the United States - Online console
repair
(http://www.xbox.com/support/)
For more information about how
to contact Xbox Customer Support directly, please visit the following Microsoft Web
site:Note:
Online console repair service is currently not available in all
countries and regions. http://www.xbox.com/support/contact
(http://www.xbox.com/support/contact)
MORE INFORMATION
For more information about Xbox 360 settings and PAL settings, click the following article number to view the article in the Microsoft Knowledge Base:
917304
(http://support.microsoft.com/kb/917304/
)
Xbox 360: Your Xbox 360 console is set to PAL 50 Hz and you cannot play an Xbox 360 game on your console
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