If someone uses your gamertag, they could damage your stats in an Xbox LIVE game. However, you can set a pass code to prevent other users from using your gamertag. A pass code is a four-button sequence that you enter by using your Xbox controller.

By default, you do not have a pass code associated with your gamertag. This article provides step-by-step instructions that you can follow to set an Xbox LIVE pass code. This article also tells you how to remove a pass code.

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To set an Xbox LIVE pass code, follow these steps:

Note Pass code changes that you make by using account management may not “stick” until you sign out of Xbox LIVE and then sign back in.

1.	In the Xbox Live section of the Xbox Dashboard, select Sign In.
2.	Select the Xbox Live-enabled account that you want.
3.	Sign in to Xbox Live.
4.	Select your gamer card.
5.	Select Account Management. You receive the following message: This will end your current session.
6.	Select Yes.
7.	On the Account Management menu, select Xbox Live Pass Code.
8.	Use a combination of the Y button, the X button, the triggers, the bumpers, and the directional pad (D-pad) to create a pass code.
9.	When you are prompted to confirm the pass code, enter the pass code again.
10.	When you successfully set a pass code, you will be informed that your pass code has been updated. Select OK.

To remove an Xbox LIVE pass code, you must do an account recovery. To recover an account, follow these steps.

Note When you delete an offline profile, you will lose any gamerscore that is associated with the profile. You will also lose achievements and statistics that are associated with the profile.

1.	Delete the profile for which you forgot the pass code. To delete a profile, follow these steps: a. In the Xbox Dashboard, click System. b. Select Memory. c. Select the memory device where your profile is stored. d. Select Gamer Profiles. e. Select the profile that you want to delete. f. Select Delete.
2.	In the Xbox Live section of the Xbox Dashboard, select Recover Gamertag from Xbox Live.
3.	Select Yes when you receive the following message: To join Xbox LIVE, you must exit your current session.
4.	Enter the gamertag for which you want to remove the pass code, and then select Done.
5.	Select Next.
6.	In the E-mail Address section, type the Windows Live ID credentials (the e-mail address and password that you use to sign in to the Windows Live ID) that are associated with your gamertag, and then select Done.
7.	Enter the password for the Windows Live ID account, and then select Done.
8.	Select Sign In.
9.	If you want to set the pass code again, follow the steps to set an Xbox LIVE pass code.

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Additional support

Please visit the following Web site for information about how to contact Xbox Customer Support:

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