How to set or remove your Xbox LIVE pass code

To prevent other users from using your Xbox LIVE account, you can set a pass code that is required for access. A pass code is a four-button sequence that you enter by using your Xbox controller.

By default, you do not have a pass code associated with your gamertag. This article contains step-by-step instructions that you can follow to set an Xbox LIVE pass code. This article also tells you how to remove a pass code.

To set an Xbox LIVE pass code

To set an Xbox LIVE pass code, follow these steps.

Note Pass code changes that you make by using account management may not be effective until you sign out of Xbox LIVE and then sign back in.

1. Sign in to Xbox LIVE by using the profile to which you want to apply a pass code.
2. In the My Xbox area of the Dashboard, select your profile.
3. Select Manage Account, and then press the A button to select Xbox LIVE Pass Code.
4. Use a combination of the Y button, the X button, the triggers, the bumpers, and the directional pad (D-pad) to create a pass code.
5. When you are prompted to confirm the pass code, enter the pass code again.
6. After you successfully set a pass code, you are informed that your pass code is updated. Select OK.

To remove an Xbox LIVE pass code

To remove an Xbox LIVE pass code, follow these steps:

1. Sign in to Xbox LIVE by using the profile for which you want to remove a pass code.
2. In the My Xbox area of the Dashboard, select your profile.
3. Select Manage Account, and then press the A button to select Xbox LIVE Pass Code.
4. Enter your existing Xbox LIVE pass code.
5. When you are prompted to make a change, press the A button to clear the pass code.
6. Confirm that you want to remove the pass code.

If you have forgotten your pass code, and if you have to remove it to sign into Xbox LIVE, follow these steps:

Note The following steps apply only to Xbox LIVE online profiles. When you delete an offline profile, you lose any Gamerscore that is associated with the profile. You also lose achievements and statistics that are associated with the profile.

1. Delete the profile for which you forgot the pass code. To delete a profile, follow these steps:
   1. In the My Xbox area, select System Settings.
   2. Select Memory.
   3. Select the memory device on which your profile is stored.
   4. Select Gamer Profiles.
   5. Select the profile that you want to delete.
   6. Select Delete. When you are prompted, select Delete Profile Only.
2. In the Xbox LIVE section of the Xbox Dashboard, select Recover Gamertag from Xbox Live.
3. Select Yes when you receive the following message:
   To join Xbox LIVE, you must exit your current session.
4. Enter the gamertag for which you want to remove the pass code, and then select Done.
5. Select Next.
6. In the E-mail Address section, type the Windows Live ID credentials (the e-mail address and password that you use to sign in to the Windows Live ID) that are associated with your gamertag, and then select Done.
7. Enter the password for the Windows Live ID account, and then select Done.
8. Select Sign In.
9. If you want to set the pass code again, follow the steps to set an Xbox LIVE pass code.

Additional support

Please visit the following Web site for information about how to contact Xbox Customer Support: