FIX: The Host Integration Server 2004 Management Pack may not return the correct status for Host Integration Server objects

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Article ID: 911206 - View products that this article applies to.
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SYMPTOMS

The following problems may occur when you use the Microsoft Host Integration Server 2004 Management Pack for Microsoft Operations Manager 2005 to monitor servers that are running Host Integration Server 2004:
  • The Host Integration Server 2004 Management Pack may not return the correct status for Host Integration Server objects such as host connections and host sessions.
  • The Host Integration Server 2004 Management Pack indicates that the Host Integration Server TCP/IP Resync service (DRDAResync.exe) is in a green (started) state even after the service has been stopped. This problem occurs because the Host Integration Server TCP/IP Resync service does not log the following event when the service is stopping:

    Event ID: 10014
    Source: HIS TCP/IP Resync
    Description: The HIS TCP/IP Resync service has stopped.

    The state monitoring features for the HIS TCP/IP Resync Service in the Host Integration Server 2004 Management Pack are based on the events logged by the service. If the Event 10014 is not logged, the management pack is not aware that the service has stopped.

  • The Host Integration Server 2004 Management Pack or the Performance Microsoft Management Console (MMC) snap-in may stop responding when you try to add the performance monitor counters to monitor a remote server that is running Host Integration Server 2004. When this problem occurs, the following event may be logged:

    Event Type: Warning
    Event Source: Microsoft Operations Manager
    Event Category: MOM Agent
    Event ID: 21286
    Date: Date
    Time: Time
    User: NT AUTHORITY\SYSTEM
    Computer: Computer Name
    Description:
    The Agent for management group "Management Group" could not stop the responses. The Agent will force the responses executing in the MOM host process to terminate.

    For more information about this problem, click the following article number to view the article in the Microsoft Knowledge Base:
    894870 FIX: The Performance MMC snap-in stops responding when you try to add performance monitor counters to monitor a remote computer that is running Host Integration Server 2004
  • The Host Integration Server 2004 Management Pack may not reflect the correct role of a backup Host Integration Server 2004 server that is promoted to operate as the primary Host Integration Server 2004 server.
  • SNA Manager may open in “View Only” mode after restarting a backup Host Integration Server 2004 server that is running the Host Integration Server 2004 Management Pack
  • Host Integration Server 2004 Management Pack service discovery fails after adding Local and Remote APPC LUs that are configured by using SyncPoint support.
  • The Microsoft Operations Manager service may not start after a Host Integration Server 2004 server is restarted. Any Host Integration Server 2004 Management Pack scripts that are configured to monitor this server will also not run when this problem occurs.
  • WMI queries that are issued against a backup Host Integration Server 2004 server may not finish for a several minutes.
  • SNA Manager does not open the Host Integration Server configuration on a backup Host Integration Server 2004 server after a WMI query has been executed against the backup Host Integration Server 2004 server.

RESOLUTION

Download information

The following file is available for download from the Microsoft Download Center:
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Download
Download the HIS2004-KB911206-SRV-ENU.exe package now. For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
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File nameFile versionFile sizeDateTimePlatformSP requirement
Comtiperf.dll6.0.2004.031,44011-Jan-200619:27x86SP1
Drdaresync.exe6.0.2004.0344,27211-Jan-200617:19x86SP1
Hipperf.dll6.0.2004.026,83211-Jan-200617:19x86SP1
Mngagent.exe6.0.2004.095,44011-Jan-200617:19x86SP1
Mngbase.dll6.0.2004.095,95211-Jan-200617:19x86SP1
Snaole.dll6.0.2004.0636,61611-Jan-200617:19x86SP1
Snaolewmi.dll6.0.2004.0626,38411-Jan-200617:19x86SP1
Wmisnastatus_xp.mofNot Applicable24,65511-Jan-200600:46Not ApplicableSP1
Note Because of file dependencies, the most recent hotfix that contains these files may contain additional files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

If you are using the Host Integration Server 2004 Management Pack for Microsoft Operations Manager 2005 to monitor servers that are running Host Integration Server 2004, apply this hotfix to all the servers that you are monitoring.

Additionally, you can apply this hotfix to servers that you are not monitoring if the servers are running Host Integration Server 2004. The problems that are described here can occur outside the context of the Host Integration Server 2004 Management Pack.

Properties

Article ID: 911206 - Last Review: October 9, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Host Integration Server 2004 Standard Edition
Keywords: 
kbautohotfix kbHotfixServer kbqfe kbhis2004 kbfix kbbug KB911206

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