Error message when you try to export data to Microsoft Excel from Microsoft Dynamics CRM: "Problems during load"

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Article ID: 911318 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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SYMPTOMS

When you try to export data from Microsoft Dynamics CRM to Microsoft Excel, the data is not exported. Additionally, you receive the following error message:
Problems During Load

Problems came up in the following areas during load:

Workbook Setting



A log file has been created listing the load warnings. This file has been saved to the following location: C:\Documents and Settings\username\Local Settings\Temporary Internet Files\Content.MSO\filename.log.

CAUSE

This issue may occur if a view name is longer than 25 characters and if the view name contains one or more of the following characters:
  • Less than sign ( < )
  • Greater than sign ( > )
  • Quotation mark ( " )
  • Apostrophe ( ' )
  • Ampersand ( & )

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available
For SPLA: This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935731 Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 1 and in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 911318 - Last Review: September 19, 2007 - Revision: 4.1
APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
Keywords: 
kberrmsg kbbug kbexport kbmbsmigrate kbqfe kbhotfixserver KB911318

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