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The number of search results that is returned is 5,000 when you set the "Count" attribute to 20,000 in Microsoft Dynamics CRM
Article ID: 911510 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
You use the Count attribute in the FetchXml schema to create a query against the Microsoft Dynamics CRM database. Then, you set the Count attribute to 20,000. In this scenario, the number of search results that is returned is 5,000. Additionally, the SELECT statement in the SQL language is always SELECT TOP 5001 regardless of what is set for the Count attribute and for the Paging attribute.
This issue occurs when you use the FetchXml schema to retrieve a resulting search set and when the moreRecords attribute is set to 1. The value of 1 indicates that more than 5,000 records are available. In Microsoft Dynamics CRM, the Paging attribute has a page limit of 5,000.
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To resolve this issue, use the Paging attribute to retrieve records. Then, use the moreRecords attribute in the resulting search set to determine whether the next page should be returned.
For example, the following code demonstrates how to resolve this issue.
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To adjust the page limit to a value that is less than 5,000, add the MaxRowsPerPage DWORD Value to the registry. To do this, follow these steps:
Note Performing these steps may cause performance issues on your computer.