While attempting to sign in to Xbox LIVE by using the Halo 2 in-game menu, you receive the error message: "You have an important message from Xbox LIVE. Would you like to go to Account Management in the Xbox Dashboard?"

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INTRODUCTION

This article describes a problem in which you receive an error message when you try to sign in to Xbox LIVE by using the Halo 2 in-game menu. It suggests a way to resolve the problem.

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SYMPTOMS

When you try to sign in to Xbox Live by using the Halo 2 in-game menu, you receive the following message:

You have an important message from Xbox Live. Would you like to go to Account Management in the Xbox Dashboard?

Note If you continue to the Account Management screen, no message will be available. Additionally, Halo 2 may restart.

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CAUSE

You will receive this message if the following conditions are true:

You use a child’s Xbox LIVE account when you try to sign in to Xbox LIVE by using the Halo 2 in-game menu.
The Original Xbox Online Games setting is Blocked in the Family Settings area of the Xbox Dashboard.

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To resolve the problem, try to configure the Family Settings option in the Xbox Dashboard to enable the user of the child’s Xbox LIVE account to play Halo 2. For more information about how to configure Family Settings, click the following article number to view the article in the Microsoft Knowledge Base:

908224 (http://support.microsoft.com/kb/908224/ ) While attempting to play an original Xbox game on your Xbox 360 console, you receive the error message: "Original Xbox games are blocked by Family Settings"

For help configuring the Family Settings option in the Xbox Dashboard, contact Xbox Customer Support. For more information about how to contact Xbox Customer Support, please visit the Xbox Support Web site, http://www.xbox.com/support/ (http://www.xbox.com/support/) .

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MORE INFORMATION

The Family Settings option lets a parent or a guardian manage the content that can be accessed on the console.

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Additional support

Please visit the following Web site for information about how to contact Xbox Customer Support:

http://www.xbox.com/support/contact (http://www.xbox.com/support/contact)

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APPLIES TO

Microsoft XBox 360 Video Game System
Microsoft Xbox
Microsoft Halo 2

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