Article ID: 911558 - Last Review: November 7, 2010 - Revision: 4.0

While attempting to sign in to Xbox LIVE by using the Halo 2 in-game menu, you receive the error message: "You have an important message from Xbox LIVE. Would you like to go to Account Management in the Xbox Dashboard?"

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INTRODUCTION

This article describes a problem in which you receive an error message when you try to sign in to Xbox LIVE by using the Halo 2 in-game menu. It suggests a way to resolve the problem.

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SYMPTOMS

When you try to sign in to Xbox Live by using the Halo 2 in-game menu, you receive the following message:

You have an important message from Xbox Live. Would you like to go to Account Management in the Xbox Dashboard?

Note If you continue to the Account Management screen, no message will be available. Additionally, Halo 2 may restart.

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CAUSE

You will receive this message if the following conditions are true:

You use a child’s Xbox LIVE account when you try to sign in to Xbox LIVE by using the Halo 2 in-game menu.
The Original Xbox Online Games setting is Blocked in the Family Settings area of the Xbox Dashboard.

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To resolve the problem, try to configure the Family Settings option in the Xbox Dashboard to enable the user of the child’s Xbox LIVE account to play Halo 2. For help configuring the Family Settings option in the Xbox Dashboard, contact Xbox Customer Support. For more information about how to contact Xbox Customer Support, please visit the Xbox Support Web site, http://www.xbox.com/support/ (http://www.xbox.com/support/) .

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