Article ID: 911712 - View products that this article applies to.
This article describes how to retrieve your Ensemble Studios Online (ESO) user name and password.
To retrieve your password or your user name, visit the following Ensemble Studios Web site and use the ESO Account Management Tool:
https://esoaccounts.agecommunity.comTo retrieve your password, enter your user name. If you do not remember your user name, click Forgot Username to retrieve the information.
Note To retrieve your user name, you will need your product ID (PID). The PID is a series of numbers that is printed on the Age of Empires III product box. For example, 12345-123-1234567-12345 is the format of a valid product ID.
If you do not remember your product ID, you may be able to retrieve the user name that is located on your hard disk if you have not uninstalled the product. To try to locate a user name that has been used before, follow these steps:
Include the following information in the message:
After you send the e-mail message, you will receive an automated reply that states that your request is being processed. If you do not receive an automated response, please check your Junk Mail folder to determine whether the auto-reply was not received in your Inbox. If you still cannot find the automated response, your message may not have reached ESO. Please resend the information to ESO as described in this section.
You will receive an e-mail message that contains your user name after your request is processed at ESO. It may take two to three business days to process this request.
Retrieve the account password within the gameTo use ESO to reset an account password that you have forgotten, follow these steps:
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