Help and Support

Article ID: 911895 - Last Review: November 29, 2007 - Revision: 11.4

The screen saver does not work when you use a Microsoft wireless pointing device on a Windows Vista-based computer

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SYMPTOMS

When you use a Microsoft wireless pointing device that uses Microsoft IntelliPoint software on a Windows Vista-based computer, you may notice that the screen saver of the computer does not work even though it is configured to run.
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CAUSE

This issue may occur if the PCM and DVDLauncher services are running in the background. The PCM service is used to start media programs faster. The DVDLauncher is a program that is used for DVD playback.
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RESOLUTION

To resolve this issue, plug in a wireless receiver, and then check for updates. To do this, visit the following Microsoft Windows Update Web site:
http://windowsupdate.microsoft.com/ (http://windowsupdate.microsoft.com/)
Install the Optional Hardware Update that is named Microsoft HID Non-User Input Data Filter.
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MORE INFORMATION

To learn more about how to end a process in Windows Vista, follow the instructions in the "End a process" topic in Windows Vista Help and Support. To view the topic, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
    Start button
    , and then click Help and Support.
  2. In the Search Help box, type End a process, and then click Search Help.
  3. Click the appropriate topic.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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APPLIES TO
  • Microsoft Wireless Laser Desktop 7000
  • Microsoft Natural Ergonomic Desktop 7000
  • Microsoft Habu Laser Gaming Mouse
  • Microsoft IntelliMouse Explorer 4.0
  • Microsoft IntelliMouse Explorer for Bluetooth 2.0
  • Microsoft IntelliMouse with IntelliEye
  • Microsoft IntelliMouse Optical 1.1
  • Microsoft IntelliPoint 6.1
  • Microsoft IntelliPoint 6.0
  • Microsoft IntelliPoint 5.2
  • Microsoft IntelliPoint 3.0
  • Microsoft IntelliPoint 3.1
  • Microsoft IntelliPoint 3.2
  • Microsoft IntelliPoint 4.12
  • Microsoft IntelliType Pro 6.1
  • Microsoft IntelliType Pro 6.0
  • Microsoft IntelliType Pro 5.5
  • Microsoft IntelliType Pro 5.4
  • Microsoft IntelliType Pro 5.3
  • Microsoft IntelliType Pro 5.2
  • Microsoft IntelliType Pro 5.1
  • Microsoft Laser Mouse 6000
  • Microsoft Optical Mouse Mobile
  • Microsoft Notebook Optical Mouse
  • Microsoft Optical Desktop Elite for Bluetooth
  • Microsoft Optical Mouse
  • Microsoft Wireless Entertainment Desktop 7000
  • Microsoft Wireless IntelliMouse Explorer for Bluetooth
  • Microsoft Wireless Laser Desktop 6000 v2.0
  • Microsoft Wireless Laser Mouse 8000
  • Microsoft Wireless Laser Mouse 6000
  • Microsoft Wireless Laser Mouse 5000
  • Microsoft Wireless Notebook Laser Mouse 6000
  • Microsoft Wireless Notebook Optical Mouse 4000
  • Microsoft Wireless Notebook Presenter Mouse 8000
  • Microsoft Wireless Optical Desktop 1.0
  • Microsoft Wireless Optical Desktop Pro 2.0
  • Microsoft Wireless Optical Desktop 4000
  • Microsoft Wireless Optical Desktop 5000
  • Microsoft Wireless Optical Mouse 1.0
  • Microsoft Wireless Optical Mouse 2.0
  • Microsoft Wireless Optical Mouse 3000
  • Microsoft Wireless Optical Desktop 3000
  • Windows Vista Home Premium
  • Windows Vista Ultimate
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Keywords: 
kbtshoot KB911895
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