The Subject line of an e-mail activity may contain "&", "<", ">", or """ in Microsoft Dynamics CRM 3.0

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Article ID: 911986 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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SYMPTOMS

You add a data field to the Subject line of an e-mail template in Microsoft Dynamics CRM 3.0. If you apply the template to an e-mail activity, the Subject line may show one or more of the following items:
  • &
  • <
  • >
  • "

CAUSE

This issue may occur when the text that is to be displayed on the Subject line of the e-mail activity contains any one of the following characters:
  • Ampersand (&)
  • Less than (<)
  • Greater than (>)
  • Quotation mark (")
For example, if you add the Account Name data field to the Subject line of an e-mail template and you create an e-mail activity for ABC & Company, the Subject line will contain the following text:
ABC &amp; Company

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available
This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935731 Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 911986 - Last Review: September 19, 2007 - Revision: 4.1
APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
    • Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
Keywords: 
kbmbsemail kbmbsmigrate kbqfe kbhotfixserver KB911986

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