You cannot connect to the Internet, and you cannot join or log on to the domain if Windows Server 2003 SP1 is installed on the authenticating domain controller

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Article ID: 912023 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. A Microsoft Windows XP-based client computer is joined to a Microsoft Windows Server 2003 domain. Additionally, Windows Server 2003 Service Pack 1 (SP1) is installed on the authenticating domain controller. In this scenario, you experience the following symptoms:
  • You cannot connect to the Internet.
  • You cannot join or log on to the domain. Therefore, the domain controller is in IPsec Block mode.
When you start the IPSEC Services component on the domain controller, you may receive an error message that is similar to the following:
The system cannot find the file specified.
Additionally, the following events may be logged in the server's System log:

Event Type: Error
Event Source: IPSEC
Event Category: None
Event ID: 4292
Date: Dateime
Time: Time08
User: N/A
Computer: COMPUTER_NAME
Description:
The IPSec driver has entered Block mode. IPSec will discard all inbound and outbound TCP/IP network traffic that is not permitted by boot-time IPSec Policy exemptions.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: Date
Time: Time
User: N/A
Computer: COMPUTER_NAME
Description:
The IPSEC Services service terminated with the following error: The system cannot find the file specified

CAUSE

This problem can occur if the IPSec\Policy\Local registry key is deleted or when there is a corrupted file in the policy store. The file may become corrupted if an interruption occurs when the policy is being written to the disk.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To resolve this issue, follow these steps:
  1. Delete the local policy registry subkey. To do this, follow these steps:
    1. Click Start, click Run, type regedit in the Open box, and then click OK.
    2. In Registry Editor, locate and then click the following subkey:
      HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local
    3. On the Edit menu, click Delete.
    4. Click Yes to confirm that you want to delete the subkey.
    5. Quit Registry Editor
  2. Rebuild a new local policy store. To do this, Click Start, click Run, type regsvr32 polstore.dll in the Open box, and then click OK.
  3. Verify that the IPSEC Services component is set to automatic, and then restart the domain controller.

WORKAROUND

To temporarily work around this problem, disable the IPSEC Services component, and then restart the domain controller.

REFERENCES

For more information about IPsec Block mode. visit the following Microsoft Web site:
http://technet2.microsoft.com/windowsserver/en/library/b0b6adaa-6b38-4952-b055-14559f46e5611033.mspx

Properties

Article ID: 912023 - Last Review: September 11, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Windows Server 2003 Service Pack 1, when used with:
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows Server 2003, Web Edition
    • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
    • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
    • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
    • Microsoft Windows Server 2003, Datacenter x64 Edition
    • Microsoft Windows Server 2003, Enterprise x64 Edition
    • Microsoft Windows Server 2003, Standard x64 Edition
Keywords: 
kbwinservnetwork kbnetwork kbtshoot kbprb kbbug KB912023

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