Article ID: 912139 - Last Review: July 17, 2009 - Revision: 4.3 While attempting to play an original Xbox game on an Xbox 360 console, you receive the error message: "Your account has been suspended until December 31, 9999"On This PageSYMPTOMSWhen you try to play an original Xbox game on an Xbox 360 console, you receive the following error message: Your account has been suspended until December 31, 9999. CAUSEThis issue occurs when you have a parentally controlled profile and you try to play an original Xbox game on an Xbox 360 console. THINGS TO TRYHave your parent or guardian modify the Family Settings so that you can play original Xbox games on your Xbox 360 console.
For more information about how to modify Family Settings, click the following article number to view the article in the Microsoft Knowledge Base:
908224
(http://support.microsoft.com/kb/908224/
)
While attempting to play an original Xbox game on your Xbox 360 console, you receive the error message: "Original Xbox games are blocked by Family Settings"
Additional supportIf the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web Page links:United States customers - Online console
repair
(http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx?
redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?
step=repair)
Outside the United States - Online console
repair
(http://www.xbox.com/support/)
For more information about how
to contact Xbox Customer Support directly, please visit the following Microsoft Web
site:Note:
Online console repair service is currently not available in all
countries and regions. http://www.xbox.com/support/contact
(http://www.xbox.com/support/contact)
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