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When you create a follow-up campaign response activity or a follow-up service activity in Microsoft Dynamics CRM, the Customer field is not automatically populated with the originating account nameArticle ID: 912153 - View products that this article applies to. On This PageSYMPTOMSWhen you create a follow-up campaign response activity or a follow-up service activity in Microsoft Dynamics CRM, the Customer field is not automatically populated with the originating account name. RESOLUTIONThis problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 This problem is fixed in Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/927751/
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Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available
935730
(http://support.microsoft.com/kb/935730/
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Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is availableInstallation InformationAfter you install this hotfix, clear the Microsoft Internet Explorer cache. To do this, follow these steps:
MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
887283
(http://support.microsoft.com/kb/887283/
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Microsoft Business Solutions CRM software hotfix and update package naming standards
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