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You cannot access Microsoft Office Online from a Microsoft Office 2003 program

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Article ID:912160
Last Review:February 1, 2006
Revision:1.2

SYMPTOMS

When you try to connect to Microsoft Office Online from a Microsoft Office 2003 program, the Office 2003 program may stop responding.

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CAUSE

This issue may occur if the following conditions are true:
•The computer that you are using to connect to the Office Online Web site is behind Microsoft Internet Security and Acceleration (ISA) Server 2004.
•The proxy settings for the ISA Server 2004 are not configured correctly.
Note This issue may also occur with other third-party proxy server programs.

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RESOLUTION

To resolve this issue, turn on the Use HTTP 1.1 through proxy connections setting in Internet Options. To do this, follow these steps:
1.Start Microsoft Internet Explorer.
2.Click Tools, and then click Internet Options.
3.Click the Advanced tab, and then click to select the Use HTTP 1.1 check box under HTTP 1.1 settings.
4.Click to select the Use HTTP 1.1 through proxy connections check box under HTTP 1.1 settings, and then click OK.
5.Visit the Office Online Web site to verify that the issue is resolved.
If the issue is not resolved, follow these steps.

Note After you follow these steps, you must quit and then restart the Office 2003 programs for the changes to take effect.
1.Start Microsoft Internet Explorer.
2.Click Tools, and then click Internet Options.
3.Click the Advanced tab, and then click to clear the Use HTTP 1.1 check box under HTTP 1.1 settings.
4.Click to clear the Use HTTP 1.1 through proxy connections check box under HTTP 1.1 settings, and then click OK.
5.Visit the Office Online Web site to verify that the issue is resolved.

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APPLIES TO
•Microsoft Office Professional Edition 2003
•Microsoft Office Standard Edition 2003
•Microsoft Office Student and Teacher Edition 2003
•Microsoft Office Small Business Edition 2003
•Microsoft Office Basic Edition 2003
•Microsoft Office Access 2003
•Microsoft Office FrontPage 2003
•Microsoft Office Excel 2003
•Microsoft Office OneNote 2003
•Microsoft Office Outlook 2003
•Microsoft Office PowerPoint 2003
•Microsoft Office Publisher 2003
•Microsoft Office Word 2003
•Microsoft Office XP Professional
•Microsoft Office XP Small Business Edition
•Microsoft Office XP Standard Edition
•Microsoft Office XP Standard Edition for Students and Teachers
•Microsoft Office XP Developer Edition
•Microsoft Access 2002 Standard Edition
•Microsoft Excel 2002 Standard Edition
•Microsoft FrontPage 2002 Standard Edition
•Microsoft Outlook 2002 Standard Edition
•Microsoft PowerPoint 2002 Standard Edition
•Microsoft Word 2002 Standard Edition

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Keywords: 
kbexpertisebeginner kbtshoot kbprb KB912160

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