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You cannot click "Buy Key Online" when you try to convert Visio 2003 Trial software to the full version of Visio 2003

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Article ID:912261
Last Review:January 7, 2006
Revision:1.2

SYMPTOMS

You install Microsoft Office Visio 2003 Trial software. You later want to convert it to the full version of Visio 2003. To do this, you follow these steps:
1.Click Add or Remove Programs in Control Panel.
2.Click Microsoft Office Visio Professional 2003, and then click Change.
3.In the Maintenance Mode Options screen, click Convert License, and then click Next.
4.The following information is displayed:
Microsoft Office Setup: Trial Conversion

In order to convert your Microsoft Office 2003 trial into the corresponding full product, you need to enter a Product Key obtained from a full product you have already purchased. Converting from trial to the full product will remove the usage limits on the software; none of your application settings or data will be affected by the conversion. You can only convert a trial with a Product Key from a full version of the same Microsoft Office System software.

This dialog provides you with two options for converting your trial, based on whether or not you have already purchased a full product. If you have already purchased your full product either online or through a local store, click Enter Product Key to go to the next dialog where you will enter the Product Key found on your CD case or a confirmation email from your online purchase.

If you have not yet purchased a full product, click Buy Key Online to buy the full product over the Internet. After you receive the Product Key for your copy of the full product, return to this dialog and proceed with conversion by clicking Enter Product Key. The ability to buy a Product Key online may not be available in all countries/regions at this time.
However, the Buy Key Online button is unavailable (appears dimmed).

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CAUSE

This problem occurs because you cannot purchase a Visio 2003 product key by using this method.

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RESOLUTION

To obtain a valid product key, obtain a full version of Visio 2003 from any retailer.

To purchase Visio 2003, visit the following Microsoft Web site:
http://www.microsoft.com/PRODUCTS/info/list.aspx?type=srch&view=22&qu=Visio (http://www.microsoft.com/PRODUCTS/info/list.aspx?type=srch&view=22&qu=Visio)
For more information about how to convert an Office Trial product to a full version, visit the following Microsoft Web site:
http://www.microsoft.com/office/trial/convert.mspx (http://www.microsoft.com/office/trial/convert.mspx)

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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APPLIES TO
•Microsoft Office Visio Professional 2003
•Microsoft Office Visio Standard 2003

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Keywords: 
kbexpertisebeginner kbtshoot KB912261

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