Article ID: 912448 - Last Review: September 25, 2007 - Revision: 3.11

An Office 2003 program unexpectedly quits with an unrecoverable error when the program is started by another program that is running under a non-interactive account

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SYMPTOMS

When a Microsoft Office 2003 program is started by another program that is running under a non-interactive account, such as the SYSTEM account, the Office 2003 program unexpectedly quits. Additionally, you may receive the following error message:
Microsoft Office program has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Office program. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.
When you view the data that the error report contains, the following error-signature information is displayed.
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AppNameAppVerModNameModVerOffset
Excel.exe11.0.6355.0Mso.dll11.0.6568.00003446c
Excel.exe11.0.6560.0Mso.dll11.0.6568.00003446c
Excel.exe11.0.6355.0Mso.dll11.0.6568.00003446c
Infopath.exe11.0.6565.0Mso.dll11.0.6568.00003446c
Msaccess.exe11.0.6566.0Mso.dll11.0.6568.00003446c
Mstore.exe11.0.6551.0Mso.dll11.0.6568.00003446c
Ois.exe11.0.6550.0Mso.dll11.0.6568.00003446c
Outlook.exe11.0.6565.0Mso.dll11.0.6568.00003446c
Outlook.exe11.0.6353.0Mso.dll11.0.6568.00003446c
Powerpnt.exe11.0.6562.0Mso.dll11.0.6559.0000343cc
Powerpnt.exe11.0.6361.0Mso.dll11.0.6568.00003446c
Powerpnt.exe11.0.6564.0Mso.dll11.0.6568.00003446c
Powerpnt.exe11.0.6361.0Mso.dll11.0.6568.00003446c
Visio.exe11.0.5509.0Mso.dll11.0.6568.00003446c
Winword.exe11.0.6568.0Mso.dll11.0.6568.00003446c
Winword.exe11.0.6359.0Mso.dll11.0.6568.00003446c
Winword.exe11.0.6502.0Mso.dll11.0.6568.00003446c
Winword.exe11.0.6568.0Mso.dll11.0.6568.00003446c
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RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.
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Service pack information

This problem is corrected in Office 2003 Service Pack 3. To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924  (http://support.microsoft.com/kb/870924/ ) How to obtain the latest service pack for Office 2003
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Hotfix information

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How to obtain the hotfix

This issue is fixed in the Office 2003 post-Service Pack 2 Hotfix Package that is dated December 16, 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
912022  (http://support.microsoft.com/kb/912022/ ) Description of the Office 2003 post-Service Pack 2 hotfix package: December 16, 2005
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Office 2003 Service Pack 3.
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MORE INFORMATION

You may also experience this problem with other Office programs that have version 11.0.6568.0 of Mso.dll. These programs may not be listed in the "Applies to" section.

You may also experience this issue when you automate the task of starting an Office 2003 program by using any one of the following means:
  • A script that is running under another service, such as ASP running under Internet Information Services (IIS)
  • CScript code that is running from a scheduled task
  • COM+ code that is running from a notification service such as Message Queuing (also known as MSMQ)
In these scenarios, you may also receive the following error message:
Error: 0x80010105 (-2147417851)

The server threw an exception.
We do not currently recommend or support Automation of Microsoft Office programs from any unattended, non-interactive client program or component. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
257757  (http://support.microsoft.com/kb/257757/ ) Considerations for server-side Automation of Office
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APPLIES TO
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office InfoPath 2003
  • Microsoft Office OneNote 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Project Professional 2003
  • Microsoft Office Project Standard 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Visio Professional 2003
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Keywords: 
kboffice2003sp3fix kbqfe kbexpertiseinter kbbug kberrmsg kbocabucket KB912448
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