Article ID: 912805 - View products that this article applies to.
Consider the following scenario. You are running Microsoft Office Outlook 2003 on a computer that is running Terminal Services. Then, you try to perform one of the following tasks:
Additionally, you may receive the following error message:
Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Description: Faulting application outlook.exe, version 11.0.6353.0, stamp 408f2937, faulting module mspst32.dll, version 11.0.6357.0, stamp 40b65fc5, debug? 0, fault address 0x0001b745.
Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
To resolve this issue, disable the Physical Address Extension (PAE) (/pae) switch in the Boot.ini file on the computer that is running Terminal Services.
If the /pae switch is not present in the Boot.ini file, the switch may be automatically set. To disable the /pae switch, add the /nopae switch in the Boot.ini file.
For more information about how to edit the Boot.ini file, click the following article number to view the article in the Microsoft Knowledge Base:
317526For more information about the /nopae switch, visit the following Microsoft Web site:
(http://support.microsoft.com/kb/317526/ )How to edit the Boot.ini file in Windows Server 2003
http://msdn2.microsoft.com/en-us/library/ms791508.aspxFor more information about how to prevent the Physical Address Extension (PAE) kernel from loading, click the following article number to view the article in the Microsoft Knowledge Base:
900524Additionally, there is a known issue if the following conditions are true:
(http://support.microsoft.com/kb/900524/ )How to prevent the PAE kernel from loading in Windows Server 2003 with Service Pack 1 or in Windows XP with Service Pack 2
(http://support.microsoft.com/kb/896253/ )Description of the Microsoft Office Outlook 2003 post-Service Pack 1 hotfix package: March 30, 2005