Article ID: 912805 - Last Review: February 15, 2007 - Revision: 1.4

Event ID: 1000 is logged in the Application event log when you try to work in Outlook 2003 on a computer that is running Terminal Services

Consider the following scenario. You are running Microsoft Office Outlook 2003 on a computer that is running Terminal Services. Then, you try to perform one of the following tasks:

You try to start Outlook 2003.
You try to open or to import a personal folders (.pst) file in Outlook 2003.
You try to create a new Outlook data file in Outlook 2003.

In this scenario, Outlook 2003 unexpectedly quits and the following event ID is logged in the Application event log:

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: date
Time: time
User: username
Computer: computername
Description: Faulting application outlook.exe, version 11.0.6353.0, stamp 408f2937, faulting module mspst32.dll, version 11.0.6357.0, stamp 40b65fc5, debug? 0, fault address 0x0001b745.

Additionally, you may receive the following error message:

Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

RESOLUTION

To resolve this issue, disable the Physical Address Extension (PAE) (/pae) switch in the Boot.ini file on the computer that is running Terminal Services.

If the /pae switch is not present in the Boot.ini file, the switch may be automatically set. To disable the /pae switch, add the /nopae switch in the Boot.ini file.

For more information about how to edit the Boot.ini file, click the following article number to view the article in the Microsoft Knowledge Base:

317526 (http://support.microsoft.com/kb/317526/ ) How to edit the Boot.ini file in Windows Server 2003

For more information about the /nopae switch, visit the following Microsoft Web site:

http://msdn2.microsoft.com/en-us/library/ms791508.aspx (http://msdn2.microsoft.com/en-us/library/ms791508.aspx)

For more information about how to prevent the Physical Address Extension (PAE) kernel from loading, click the following article number to view the article in the Microsoft Knowledge Base:

900524 (http://support.microsoft.com/kb/900524/ ) How to prevent the PAE kernel from loading in Windows Server 2003 with Service Pack 1 or in Windows XP with Service Pack 2

Additionally, there is a known issue if the following conditions are true:

You try to start Outlook 2003 on a computer that is running Microsoft Windows Server 2003.
The computer that is running Windows Server 2003 has 4 gigabytes (GB) or more of random access memory (RAM).

For more information about how to resolve this issue, click the following article number to view the article in the Microsoft Knowledge Base:

896253 (http://support.microsoft.com/kb/896253/ ) Description of the Microsoft Office Outlook 2003 post-Service Pack 1 hotfix package: March 30, 2005