Article ID: 912995 - View products that this article applies to.
When you try to start Microsoft Student or Microsoft Encarta, the program may stop responding (hang) or repeat the following error message:
Please wait while Windows configures
This issue may occur if the installation of Microsoft Word or the installation of Microsoft Office is corrupted.
To resolve this issue, remove and then reinstall Office or Word. To do this, follow these steps:
Article ID: 912995 - Last Review: October 14, 2008 - Revision: 2.1
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