The sales stage values are blank when you print the "Competitor Win Loss Detail" report in Microsoft Dynamics CRM 3.0

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Article ID: 913084 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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SYMPTOMS

You create a Sales Process workflow rule for an Opportunity entity in Microsoft Dynamics CRM 3.0. You change the Opportunity sales stage to different levels and then print the Competitor Win Loss Detail report. When you print the report, the sales stage values are blank.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites.

Removal information

To remove the hotfix, follow the steps in the "Installation information" section to reinstall the original report.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Server
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File nameFile versionFile sizeDateTime
Competitor win loss details.rdlNot Applicable80,23217-Jan-200608:22

Installation information

This hotfix contains a self-extracting package file. After you extract the contents of the package file, follow these steps to install the Competitor Win Loss Detail report on the Microsoft Dynamics CRM Web client:
  1. Copy the extracted Competitor Win Loss Details.rdl report file to the C:\ folder on the Microsoft Dynamics CRM Web client.
  2. Click Workplace, and then click Reports.
  3. In the Category list, click Hidden Reports.
  4. In the Entity list, click Competitors. The Competitor Win Loss Details report is now available.
  5. Click More Actions, and then click Edit Report.
  6. In the Report: Competitor Win Loss Details window, set Report Type to File, and then click Browse.
  7. Locate the report that you copied in step 1, and then click Save and Close.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 913084 - Last Review: September 13, 2006 - Revision: 1.8
APPLIES TO
  • Microsoft CRM 3.0
Keywords: 
kbautohotfix kbprint kbmbsworkflow kbmbsmigrate kbqfe kbhotfixserver KB913084

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