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When you try to start MapPoint or Streets & Trips, you receive an error message: "A removable device or network share cannot be found"

Article ID: 913180 - View products that this article applies to.

SYMPTOMS

When you try to start Microsoft MapPoint or Microsoft Streets & Trips on a Windows-based computer, you receive one the following error messages:

Error message 1

A removable device or network share cannot be found. The feature you are trying to use is on a CD Rom drive. Please re connect the device or try reinstalling the application.

Error message 2

A removable device or network share cannot be found. The DVD is not in the drive or the installation of this application is corrupt. Make sure the drive you installed is attached, the DVD is the drive, your network is connected, or run Setup again from its original location.

Note This error can also occur when you try to start MapPoint or Streets & Trips on a server that has Terminal Server enabled. Because MapPoint and Streets & Trips are not supported on a terminal server, we do not recommend this configuration.

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CAUSE

This problem occurs if the InstallTo values that are created in the Windows registry for Microsoft MapPoint are incorrect.

Additionally, the problem occurs if the default location for a Microsoft Office program is changed, and if a conflict exists between that location and the template location for MapPoint or Streets & Trips.

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STATUS

This problem was corrected in the 2010 editions of MapPoint and Streets & Trips.

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RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756

(http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

Note If you use MapPoint 2006, go to MapPoint 2006.

MapPoint 2009 or Streets & Trips 2009

Method 1

Use this method if you have to use Microsoft Office programs, and if you have intentionally changed the location of the Microsoft Office templates.

To resolve this problem, copy the MapPoint or Streets & Trips templates into the folder in which you save your Office templates.

Notes

In Windows Vista, the templates for MapPoint and for Streets & Trips are saved in the ProgramData folder. The following are the default locations for this folder:
MapPoint 2009: C:\ProgramData\Microsoft\Microsoft MapPoint\16.0\Templates
Streets & Trips 2009: C:\ProgramData\Microsoft\Microsoft Streets & Trips\16.0\Templates
Make sure that you save any new templates that you create in MapPoint or in Streets and Trips in this same location.

Method 2

Use this method if you do not have to change the default location of Microsoft Office templates.

To resolve this problem, rename the General folder for Microsoft Office in the Windows registry.

To have us rename the General folder for Microsoft Office for you, go to the "Fix it for me" section. If you prefer to rename the General folder for Microsoft Office yourself, go to the "Let me fix it myself" section.

Fix it for me

To rename the General folder for Microsoft Office automatically, click the Fix it button or link. Click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

Fix this problem
Microsoft Fix it 50189

Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note if you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Next, go to the "Did this fix the problem?" section.

Let me fix it myself

322756

(http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

To do this, follow these steps.

Notes

These steps work only in MapPoint 2009 and in Streets & Trips 2009. Do not follow these steps if this problem occurs when you use a different product.
The HKEY_CURRENT_USER key in the registry contains the user profile for the user who is currently logged on to the computer. Because these steps include removing registry keys in the HKEY_CURRENT_USER subtree, you must remove these registry keys for each person who uses the computer.
You may have to reinstall the Microsoft Office system after you complete these steps.

Log on to the computer.
Exit all programs.
Follow these steps to start Registry Editor, as appropriate for your system.

In Windows Vista, click Start
Collapse this imageExpand this image
, type regedit in the Start Search box, and then press ENTER.
Collapse this imageExpand this image
If you are prompted for an administrator password or for confirmation, type the password, or click Allow.

In Windows XP, click Start, click Run, type regedit, and then click OK.
Follow these steps to rename each of the following registry subkeys:
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\8.0\Common\
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\Common\
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\10.0\Common\
- HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\8.0\Common\
- HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\9.0\Common\
- HKEY_CURRENT_USER\SOFTWARE\SOFTWARE\Microsoft\Office\10.0\Common\
To do this, follow these steps for each registry subkey:

Note If a key in the list does not exist, proceed to the next registry key.
1. Click the General subkey, and then click Rename on the Edit menu.
2. Rename the General subkey to OldGeneral.
Repeat step 1 through step 4 for each user account on the computer.
Reinstall MapPoint 2009 or Streets & Trips 2009.

Did this fix the problem?

Check whether the General folder for Microsoft Office is renamed. If the General folder for Microsoft Office is renamed, you are finished with this section. If the General folder for Microsoft Office is not renamed, you can contact support

(http://support.microsoft.com/contactus)

MapPoint 2006

To resolve this problem in MapPoint 2006, follow these steps:

Click Start, click Run, type regedit, and then click OK.
Change the drive letter to the installation drive of MapPoint 2006 for the following registry subkeys:
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MapPoint\11.0\USA\InstallTo
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MapPoint\11.0\USA\ConstructionFilePath
- HKEY_CURRENT_USER\Software\Microsoft\MapPoint\11.0\USA\InstallTo
- HKEY_CURRENT_USER\Software\Microsoft\MapPoint\11.0\USA\ConstructionFilePath
To do this, follow these steps for each registry subkey:
1. Click either InstallTo or ConstructionFilePath, and then click Modify on the Edit menu.
2. Change the file path in this key to the path where MapPoint 2006 is installed. For example, the current path may be "C:\Program Files\MapPoint 2006." However, the correct path is "C:\Program Files\MapPoint."
3. Click OK.