The Microsoft Operations Manager (MOM) agent does not back up event logs and does not perform a system state backup if the Action account is configured to run as the local system account

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SYMPTOMS

Consider the following scenario. You run a script to force the Microsoft Operations Manager (MOM) agent to back up event logs. Additionally, the Action account is configured to run as the local system account. However, the MOM agent does not back up the event logs as expected. The MOM agent may also be unable to complete other tasks that use the Action account. For example, the MOM agent does not perform a system state backup in this scenario.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have MOM 2005 Service Pack 1 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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File name	File version	File size	Date	Time
Momservice.exe	5.0.2911.28	132,608	20-Jan-2006	20:14

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

To use the MOM agent to back up an event log, run the following script.

Dim objWMIService
Dim strComputer
Dim colLogFiles
Dim objLogFile
Dim errBackupLog
	
LogType = "System"
Set colLogFiles = GetObject("winmgmts:{impersonationLevel=impersonate,(Backup)}!\\.\root\cimv2").ExecQuery _
    ("Select * from Win32_NTEventLogFile where LogFileName='" & LogType & "'")
For Each objLogfile in colLogFiles
    errBackupLog = objLogFile.BackupEventLog("c:\test.evt")
    If errBackupLog <> 0 Then        
        Msgbox "The " & LogType & " event log could not be backed up."	 
    End If
	Msgbox  LogType 
Next

Set objWMIService = Nothing
Msgbox "Complete backup "

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

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