The Windows Search feature does not work correctly, you receive script errors in Internet Explorer, or some information is missing after you upgrade to Windows XP or after you uninstall Norton SystemWorks 2003 from a Windows XP-based computer

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Article ID: 913503 - View products that this article applies to.
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Problem description

After you upgrade to Windows XP on a computer that has Symantec Norton SystemWorks 2003 installed, or after you uninstall Norton SystemWorks 2003 from a Windows XP-based computer, you may experience one or more of the following problems:
  • The Windows Search feature does not work correctly. If you click Start, and then click Search, the Search window does not appear correctly.
  • In Microsoft Internet Explorer, if you click About Internet Explorer on the Help menu, the Version, Cipher Strength, and Product ID information is not listed.
  • If you open System Information (msinfo32.exe), some information areas are blank.
  • If you visit Web sites that have Java-enabled content, you receive script errors.

To have us fix these problems for you, go to the "Fix it for me" section. If you prefer to fix these problems yourself, go to the "Let me fix it myself" section.

Fix it for me

To fix these problems automatically, click the Fix this problem link. Click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

Fix this problem
Microsoft Fix it 50191

Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, save the automatic fix to a flash drive or a CD and then run it on the computer that has the problem.

Next, go to the "Did this fix the problem?" section.

Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To fix these problems, follow these steps:
  1. Click Start, click Run, type cmd, and then click OK.
  2. Type the following commands, and then press ENTER after each command:
    regsvr32 jscript.dll
    regsvr32 msxml.dll
    regsvr32 vbscript.dll
  3. Restart the computer.

Did this fix the problem?

Check whether the problems are fixed by repeating the action described in Symptoms that caused you to experience the issue. If the problem is fixed, you are finished with this article. If the problems are not fixed, you can contact support.

For help with Windows Search problems in Windows Vista, visit the following Microsoft web page:
Fix problems in which Windows Search is not working or searches are slower


Article ID: 913503 - Last Review: September 23, 2011 - Revision: 4.0
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
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