The Information Store service stops responding when you use a CDO 1.21-based program that uses the SetLocaleIDs method to set the code page of a MAPI session in Exchange Server 2003 SP2

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Article ID: 913643 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You use a Collaboration Data Objects (CDO) 1.21-based program to access items in Microsoft Exchange Server 2003 Service Pack 2 (SP2). This CDO 1.21-based program uses the SetLocaleIDs method to set the code page of a MAPI session. In this scenario, the CDO 1.21-based program fails. Additionally, the Information Store service stops responding. You may have to restart this service.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must install Exchange Server 2003 SP2 before you apply the hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Mdbmsg.dll6.5.7651.43,351,04014-Feb-200602:21x86
Store.exe6.5.7651.45,250,04814-Feb-200603:27x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages

Properties

Article ID: 913643 - Last Review: October 9, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Exchange Server 2003 Service Pack 2
Keywords: 
kbautohotfix kbexchstore kbqfe kbhotfixserver kbfix kbbug KB913643

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