The "Parent Account" and "Parent Customer" fields are unavailable when you try to bulk edit many Contact records or many Account records in Microsoft Dynamics CRM 3.0

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Article ID: 913645 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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SYMPTOMS

You may experience either of the following problems in Microsoft Dynamics CRM 3.0:
  • You try to bulk edit many Contact records or many Account records in Microsoft Dynamics CRM 3.0 by using the Advanced Find feature. However, the Parent Account and Parent Customer fields are unavailable. Therefore, you cannot associate the Account or Contact records with a parent account.
  • If you add a field to the Bulk Edit form, this field will be unavailable when you use the Advanced Find feature to select many Contact or Account records. This problem occurs if the field has the OnChange event enabled.

CAUSE

This problem occurs because the Parent Account and Parent Customer fields are unavailable when you select many Contact records or many Account records by using the Advanced Find feature.

RESOLUTION

Update rollup information

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available
This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935731 Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available

Steps to follow after you install the update rollup

After you install the update rollup, update the BehaviorInBulkEditForm value in the .xml file for the field that you added to the Bulk Edit form. For more information about how to update this value, click the following article number to view the article in the Microsoft Knowledge Base:
933898 The fields that have the OnChange event enabled are unavailable in the Edit Multiple Records window in Microsoft Dynamics CRM 3.0

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 1 and in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 913645 - Last Review: September 27, 2007 - Revision: 8.1
APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
Keywords: 
kbhotfixserver kbqfe kbmbsmigrate KB913645

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