FIX: The attachment is stored as an unmanaged link when the file name contains a letter that has a grave accent in MCMS 2002 Service Pack 2 and in MCMS 2002 Service Pack 1a

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Article ID: 913706 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. In Microsoft Content Management Server (MCMS) 2002 Service Pack 2 (SP2) and in Microsoft Content Management Server 2002 Service Pack 1a (SP1a), you upload a file as a local attachment. The file name contains a character that is not a standard ASCII character. For example, the file name contains a letter that has a grave accent. In this scenario, the attachment is stored as an unmanaged link. After the background processing runs and after the node cache and the disk cache are purged, the linked resources are removed from the database. After this process is completed, the link in the placeholder is listed as a broken link.

CAUSE

This problem occurs because HTML encoding causes the newly uploaded file not to be recognized when the Web page is saved.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Additional requirement

After you apply this hotfix, you must apply the hotfix package that is described in the following Microsoft Knowledge Base article:
923755 Description of the Content Management Server 2002 post-Service Pack 2 hotfix package: August 8, 2006

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTime
Microsoft.contentmanagement.webauthor.dll5.0.5101.0397,31210-Jan-200602:47

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 913706 - Last Review: October 9, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Content Management Server 2002 Service Pack 2
  • Microsoft Content Management Server 2002 Service Pack 1a
Keywords: 
kbautohotfix kbHotfixServer kbqfe kbbug kbfix kbcontentmgtserv2002sp2fix KB913706

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