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Microsoft Internet Explorer 6 may crash when you try to print or to preview a Web page

Article ID: 913788 - View products that this article applies to.

SYMPTOMS

Microsoft Internet Explorer 6 may crash when you try to print a Web page or when you try to use the Print Preview option to view a Web page. Additionally, you may notice that there are many nested DIV tags together with the absolute positioning style in the source code of the Web page.

Note Click Source in the View menu in Internet Explorer 6 to view the source code of the Web page. In this case, you may notice that the source code of the Web page contains a clause that resembles the following clause.

 <DIV style=" POSITION: absolute; LEFT: 0; TOP: 0px; HEIGHT: 100px">
  <DIV>
  <DIV>
  'Some objects inside the DIV
  </DIV></DIV></DIV>

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP Service Pack 2 (SP2), x86-based versions

Collapse this tableExpand this table

File name	File version	File size	Date	Time	Platform	SP requirement
Browseui.dll	6.0.2900.2838	1,022,976	01-Feb-2006	06:23	x86	SP2
Iepeers.dll	6.0.2900.2838	251,904	01-Feb-2006	06:23	x86	SP2
Mshtml.dll	6.0.2900.2838	3,073,024	01-Feb-2006	06:23	x86	SP2
Shdocvw.dll	6.0.2900.2838	1,495,040	01-Feb-2006	06:23	x86	SP2
Shlwapi.dll	6.0.2900.2838	474,112	01-Feb-2006	06:23	x86	SP2
Urlmon.dll	6.0.2900.2838	613,376	01-Feb-2006	06:23	x86	SP2
Xpsp3res.dll	5.1.2600.2838	22,528	01-Feb-2006	01:02	x86	SP2

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about the DIV element, visit the following Microsoft Web site:

http://msdn2.microsoft.com/en-us/library/ms535240.aspx

(http://msdn2.microsoft.com/en-us/library/ms535240.aspx)

For more information about absolute positioning, visit the following Microsoft Web site:

http://msdn2.microsoft.com/en-us/library/ms530301.aspx#Absolute_Positioning

(http://msdn2.microsoft.com/en-us/library/ms530301.aspx#Absolute_Positioning)

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the standard terminology that is used to describe Microsoft software updates

Call stack information

If use the WinDbg debugger to debug this problem, you may notice call stack information that resembles the following:

(13c.668): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
eax=00000001 ebx=00000000 ecx=00000000 edx=00000000 esi=00000000 edi=01ccdb70
eip=7d52b7a9 esp=05dfa58c ebp=05dfa5a8 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010246
mshtml!CDispNode::Destroy+0x8:
7d52b7a9 395e08 cmp [esi+0x8],ebx ds:0023:00000008=????????
 

05dfa590 7d688aa7 mshtml!CDispNode::Destroy+0x8
05dfa5a8 7d5be143 mshtml!CLayout::DestroyDispNodeArray+0x42
05dfa5b4 7d6b36da mshtml!CLayout::Detach+0x2c
05dfa5cc 7d5c8722 mshtml!CDisplay::UndoMeasure+0x66
05dfa978 7d524ce8 mshtml!CDisplay::RecalcLinesWithMeasurer+0x980
05dfaaf8 7d51a7d7 mshtml!CDisplay::RecalcLines+0x67
05dfab10 7d51aab0 mshtml!CDisplay::RecalcView+0x6b
05dfabb8 7d51b8a8 mshtml!CFlowLayout::CalcTextSize+0x2ee
05dfadfc 7d51ef83 mshtml!CFlowLayout::CalcSizeCoreCompat+0xf64
05dfae14 7d51e7a2 mshtml!CFlowLayout::CalcSizeCore+0x41
05dfae4c 7d51b03d mshtml!CFlowLayout::CalcSizeVirtual+0x17e
05dfaf60 7d5489fb mshtml!CLayout::CalcSize+0x224
05dfafd4 7d549595 mshtml!CFlowLayout::MeasureSite+0x1e5
05dfb018 7d5494cc mshtml!CFlowLayout::GetSiteWidth+0x12b
05dfb044 7d6ccb8d mshtml!CLSMeasurer::GetSiteWidth+0x80
05dfb150 7d5ce99c mshtml!CRecalcLinePtr::AlignObjects+0x30b
05dfb1d0 7d526f20 mshtml!CRecalcLinePtr::CalcAlignedSitesAtBOLCore+0x1d7
05dfb220 7d527b8b mshtml!CRecalcLinePtr::CalcAlignedSitesAtBOL+0xa9
05dfb2d4 7d526a0e mshtml!CRecalcLinePtr::MeasureLine+0x384
05dfb690 7d524ce8 mshtml!CDisplay::RecalcLinesWithMeasurer+0x502

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