Article ID: 914049 - View products that this article applies to.
You restore a Microsoft Windows Server 2003 Service Pack 1 (SP1)-based backup on a computer that is running Windows Server 2003. After you restart the computer, you may receive the following error message:
Windows could not start because of an error in the software. Please report this problem as : load needed DLLs for kernel. Please contact your support person to report this problem.
This problem may occur if the Hal.dll and Ntoskrnl.exe files are mismatched.
To resolve this problem, use one of the following methods:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about a similar issue in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/326671/ )Error message: Windows could not start because of an error in...
Article ID: 914049 - Last Review: October 11, 2007 - Revision: 2.3
Contact us for more help
Connect with Answer Desk for expert help.