Event ID 6702 occurs when you use a single-label domain name on a Windows Server 2003-based computer

View products that this article applies to.

SYMPTOMS

On a Microsoft Windows Server 2003-based computer that has Active Directory installed, the following Error event may be logged in the DNS Server log:

Event Type: Error
Event Source: DNS
Event Category: None
Event ID: 6702
Description:
DNS server has updated its own host (A) records. In order to ensure that its DS-integrated peer DNS servers are able to replicate with this server, an attempt was made to update them with the new records through dynamic update. An error was encountered during this update, the record data is the error code.

If this DNS server does not have any DS-integrated peers, then this error should be ignored.
If this DNS server's Active Directory replication partners do not have the correct IP address(es) for this server, they will be unable to replicate with it.

To ensure proper replication:
1) Find this server's Active Directory replication partners that run the DNS server.
2) Open DnsManager and connect in turn to each of the replication partners.
3) On each server, check the host (A record) registration for THIS server.
4) Delete any A records that do NOT correspond to IP addresses of this server.
5) If there are no A records for this server, add at least one A record corresponding to an address on this server, that the replication partner can contact. (In other words, if there multiple IP addresses for this DNS server, add at least one that is on the same network as the Active Directory DNS server you are updating.)
6) Note, that is not necessary to update EVERY replication partner. It is only necessary that the records are fixed up on enough replication partners so that every server that replicates with this server will receive (through replication) the new data.

For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 0000267c

This issue only occurs when the following conditions are true:

The domain name is a single-label name. This means that the domain name does not have a suffix, such as "local."
The domain name zone is integrated with Active Directory.
The domain name zone is hosted by two or more domain controllers or DNS servers.

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CAUSE

This issue occurs because queries for <domain-name>.<domain-name> that are sent from the DNS server to a single-label domain name fail. These queries fail because the zone does not exist.

Note<domain-name>.<domain-name> is a placeholder for the name of the domain.

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WORKAROUND

Note You may safely ignore the event ID 6702 Error event.

To work around this issue, add the <domain-name>.<domain-name> zone to the DNS server. For more information about how to create a new zone, click the following article number to view the article in the Microsoft Knowledge Base:

323445 (http://support.microsoft.com/kb/323445/ ) How to create a new zone on a DNS server in Windows Server 2003

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about DNS event messages, click the following article numbers to view the articles in the Microsoft Knowledge Base:

842006 (http://support.microsoft.com/kb/842006/ ) DNS event messages 1616 through 6702 in Windows Server 2003

884114 (http://support.microsoft.com/kb/884114/ ) DNS event messages 1 through 1614 in Windows Server 2003

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Technical support for x64-based versions of Microsoft Windows

Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx (http://www.microsoft.com/windowsxp/64bit/default.mspx)

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx (http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx)

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