Article ID: 914223 - View products that this article applies to.
When you try to install Microsoft Windows Media Player 10 on a Microsoft Windows XP Service Pack 2-based computer, you may receive an error message that is similar to the following:
This version of Windows Media Technologies is incompatible with this version of Windows. For more information, view the information at the Microsoft web site.
This error occurs because the Windows Media Player 10 installer may cause data loss if it is installed to that system.
If the Windows Media Format 11 runtime is listed in Add or Remove Programs in Control Panel, this behavior is by design. You must first uninstall the Windows Media Format 11 runtime before you can install Windows Media Player 10. If you do not have the Windows Media Format 11 runtime present on the system, follow these steps to resolve this issue:
Article ID: 914223 - Last Review: June 8, 2009 - Revision: 3.0
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