While attempting to play an original Xbox game on your Xbox 360 console, you receive an error message that states you must change the resolution of your screen or your screen remains black or green

When you use an Xbox 360 VGA HD AV Cable and try to play an original Xbox game on an Xbox 360 console, you have one the following problems:

• You receive an error message that states that you must change the resolution.
• The screen is black or green, and you cannot play the game.

This problem occurs when the following conditions are true:

• You are trying to play an Original Xbox game on an Xbox 360 console.
• You are using an Xbox 360 VGA HD AV Cable.
• You are using a display that uses the PAL video standard.

To avoid this problem, use either an Xbox 360 Advanced SCART AV Cable or an Xbox 360 Component HD AV Cable instead of the VGA cable.

The VGA standard cable does not support PAL-50. Therefore, if you use a VGA cable, you must configure the Xbox 360 console to use PAL-60.

However, some original Xbox games support only PAL-50 and not PAL-60. Therefore, you will not be able to play original Xbox games that support only PAL-50 if you use a VGA cable. For more information about how to change your PAL settings, click the following article number to view the article in the Microsoft Knowledge Base:

Request a repair

If the solutions above did not resolve the problem, your console needs to be repaired at our service center. Start the repair process (https://myservice.xbox.com/pages/consolemanager.aspx?useraction=requestarepair) .

Note Online console repair service is not currently available in all countries and regions.

Xbox Support

Please visit the Contact Us (http://support.xbox.com/contact-us) page for information about how to contact Xbox Support.