The following codes describe the types of changes to any part of the course:
- Technical error or technical change
- Clarification or simplification
- Typographical error
- Other
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Send all courseware feedback to
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(mailto:support@mscourseware.com)
You can use this alias to report one or more of the following issues:
- Error log submissions, including suggestions
- Classroom setup issues
- Lab problems
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Report errors or suggest changes
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Some error reports involve research or involve reproducing issues in a lab environment. Provide any details that can help us to research the issue.
Corrections and changes
Delivery Guide
Module 3
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| Date added | Page number | Error or suggested change | Type |
|---|
| 1/16/06 | 69 | The “Infrastructure Engineering SMF” slide reads:
Lesson 1: Introduction to the MOF Process Model
Lesson 2: Changing Quadrant
Lesson 3: Operating Quadrant
Lesson 4: Supporting Quadrant
Lesson 5: Optimizing Quadrant
To match the presentation slide, it should read:
Key concepts
-Coordinate duties across other SMFs
-Ensure that technology aligns with business strategy
-Develop technical design documents for infrastructure projects
-Quality assurance
-Reduce costs and increase efficiency with technology
Objectives
-Ensure coordination of infrastructure development efforts
-Translate strategic technology initiatives into functional IT environmental elements
-Manage technical plans for IT engineering, hardware, and enterprise architecture
Ensure quality tools and technologies are delivered to users | 2 |
Module 4
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| Date added | Page number | Error or suggested change | Type |
|---|
| 1/16/06 | 24 | To match the presentation slide, the table at the top of the page should contain one additional row at the bottom that reads:
"A portfolio of business-aligned IT services", "Service" | 2 |
| 1/16/06 | 25-28, 31, 32 | The reproductions of the presentations slides for these pages should contain the process model graphic to match the presentation slides. | 2 |
Module 5
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| Date added | Page number | Error or suggested change | Type |
|---|
| 1/16/06 | 15 | To match the presentation slide, the list at the top of the page should contain one additional item at the bottom that reads:
Service is ultimately responsible for the risks to the service.
| 2 |
Lab
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| Date added | Page number | Lab letter | Exerc. number | Procedure name | Step number | Error or suggested change | Type |
|---|
Classroom Setup Guide
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| Page number | Error or suggested change | Type |
|---|
Trainer Materials CD
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| Section or folder | Path | Error or suggested change | Type |
|---|
Student Materials CD
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| Section or folder | Path | Error or suggested change | Type |
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