FIX: Error message when you try to install SQL Server 2000 Service Pack 4 on a SQL Server 2000 cluster: "Setup failed to perform required operations on the cluster nodes"

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Article ID: 914839
BUG #: 351 (SQL Hotfix)
Microsoft distributes Microsoft SQL Server 2000 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2000 fix release.
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SUMMARY

This article describes the following about this hotfix release:
  • The issues that are fixed by the hotfix package
  • The prerequisites for installing the hotfix package
  • Whether you must restart the computer after you install the hotfix package
  • Whether the hotfix package is replaced by any other hotfix package
  • Whether you must make any registry changes
  • The files that are contained in the hotfix package

SYMPTOMS

When you try to install Microsoft SQL Server 2000 Service Pack 4 (SP4) on a Microsoft SQL Server 2000-based cluster, you may receive the following error message during the interactive setup:
Setup failed to perform required operations on the cluster nodes.
For more information about how to troubleshoot the "Setup failed to perform required operations on the cluster nodes" error message, click the following article number to view the article in the Microsoft Knowledge Base:
321063 How to troubleshoot the "Setup failed to perform required operations on the cluster nodes" error message
Note This article also explains how to access various log files to help diagnose the problem.

If you examine the Setup log file, Sqlsp.log, you see a message that is similar to the following:

16:02:25 End Action : Run setup on cluster nodes
16:02:25 One or more errors occurred while running remote setup on the clustered machines.
16:23:46 Setup failed to perform required operations on the cluster nodes

If you examine the Setup log file Sqlspx.log from the active node, you see a message that is similar to the following near the end of the log file:

16:01:01 C:\DOCUME~1\SQLSRV~1\LOCALS~1\Temp\2\SqlSetup\Bin\scm.exe -Silent 1 -Action 1 -Service MSSQLSERVER -StartupOptions \-T4022 \-T4010 \-m
16:01:01 Process Exit Code: (0)
16:01:01 \\Node1\SP4\x86\BINN\osql.exe -Slpc:MUCC085101 -b -n -d master -o "C:\Program Files\Microsoft SQL Server\MSSQL\install\sp1_serv_uni.out" -i "C:\Program Files\Microsoft SQL Server\MSSQL\install\sp1_serv_uni.sql" -E
16:01:11 Process Exit Code: (1)
16:01:11 Error running script: sp1_serv_uni.sql (1)

Note Although Scm.exe returned 0 for starting the service of SQL Server 2000, the osql utility cannot connect to the instance of SQL Server 2000 after the service has started.

If you examine the output file Sp1_serv_uni.out in the Install folder of the SQL Server 2000 installation, you see the following error message:
[DBNETLIB]SQL Server does not exist or access denied.
[DBNETLIB]ConnectionOpen (Connect()).
If you examine the related Errorlog file of SQL Server 2000 in the Log folder of the SQL Server 2000 installation, you see an error message that is similar to the following:

2005-12-13 15:59:48.47 server SQL server listening on TCP, Shared Memory, Named Pipes.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

  • SQL Server 2000 SP4

    For information about how to obtain SQL Server 2000 SP4, click the following article number to view the article in the Microsoft Knowledge Base:
    290211 How to obtain the latest SQL Server 2000 service pack

Restart information

You do not have to restart the computer after you apply this .

Registry information

You do not have to create any registry keys or modify any registry keys to use any hotfixes that this package contains.

Hotfix file information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that this article lists.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile sizeDateTimePlatform
Setup.ins401,83309-Feb-200607:58x86

Installation information

To apply this hotfix, follow these steps:
  1. Download the SQL Server 2000 SP4 self-extracting file, and then extract the files to a local drive on the computer. For example, extract the files to the following folder:
    C:\SQL2KSP4
  2. Extract the Setup.ins file from the hotfix package, and then replace the original Setup.ins file in the following folder:
    C:\SQL2KSP4\x86\setup
  3. In the C:\SQL2KSP4\x86\setup folder, double-click the Setupsql.exe file to start the SQL Server 2000 SP4 installation.
Note After you apply this hotfix, you can apply hotfix build 8.00.2184 or a later build if you need the fixes that are included in hotfix build 8.00.2040 through hotfix build 8.00.2183. You can apply a cumulative hotfix (build 8.00.2187) that is available on the Microsoft Download Center Web site. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
916287 A cumulative hotfix package is available for SQL Server 2000 Service Pack 4 build 2187

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the naming schema for SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:
822499 New naming schema for Microsoft SQL Server software update packages
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about SQL Server 2000 SP4, visit the following Microsoft Web site:
http://download.microsoft.com/download/1/B/D/1BDF5B78-584E-4DE0-B36F-C44E06B0D2A3/ReadmeSql2k32sp4.htm#_service_pack_installation

Properties

Article ID: 914839 - Last Review: October 9, 2011 - Revision: 4.0
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe kbhotfixserver KB914839

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