You cannot browse the Internet, renew the IP lease, or start the DHCP Client service in Microsoft Windows XP Professional

Article translations Article translations
Article ID: 915159 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

When you try to perform one or more of the following actions in the Microsoft Windows XP Professional operating system, you are unsuccessful. Additionally, you receive the following error messages when you try to perform the actions:
  • When you try to browse the Internet, you receive the following error message:
    Error: Page cannot be displayed.
  • When you type ipconfig /renew to renew the IP lease at the command prompt, you receive the following error message:
    Error message: An error occurred while renewing interface local area connection: The system cannot find the file specified.
  • When you try to start the Dynamic Host Configuration Protocol (DHCP) Client service, you receive the following error message:
    Error 1058: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

CAUSE

This behavior can occur if the DHCP Client service is disabled, or if the service is disabled for the hardware profile that you are using.

RESOLUTION

To resolve this behavior, follow these steps:
  1. Enable the DHCP Client service in the hardware profile that you are using.
  2. Configure the DHCP Client service to start automatically, and then start the service. To do this, follow these steps.

    Note You must be a logged on as an administrator or belong to the Administrators group to follow these steps.
    1. Click Start, click Run, type services.msc, and then click OK.
    2. Double-click DHCP Client.
    3. On the Log On tab, verify that the text that is in the Service column appears as Enabled for the hardware profile that you are using. For example, Enabled will appear in the Service column for the Profile 1 hardware profile.

      Note If the Service column appears as Disabled for the hardware profile that you are using, click the hardware profile, and then click Enable.
    4. On the General tab, click Automatic in the Startup type box, and then click Apply.
    5. Click Start, wait for the progress bar to complete, and then click OK.
    6. On the File menu, click Exit.

Properties

Article ID: 915159 - Last Review: April 6, 2006 - Revision: 1.1
APPLIES TO
  • Microsoft Windows XP Professional
Keywords: 
kbtshoot kbprb KB915159

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com