Error message when you try to install or uninstall Palm HotSync software on a Windows XP Home Edition-based computer: "Internal Error 2738"

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SYMPTOMS

When you try to install or uninstall Palm HotSync software on a Microsoft Windows XP Home Edition-based computer, the process stops, and you receive the following error message:

Internal Error 2738

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RESOLUTION

To resolve this issue, install Microsoft Windows Script Host Version 5.6.

The following file is available for download from the Microsoft Download Center:

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Download the Windows Script 5.6 for Windows XP and Windows 2000 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=c717d943-7e4b-4622-86eb-95a22b832caa&DisplayLang=en)
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

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MORE INFORMATION

For information about your hardware manufacturer, visit the following Web site:

http://support.microsoft.com/gp/vendors/en-us (http://support.microsoft.com/gp/vendors/en-us)

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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