Article ID: 915167 - View products that this article applies to.
When you try to install or uninstall Palm HotSync software on a Microsoft Windows XP Home Edition-based computer, the process stops, and you receive the following error message:
Internal Error 2738
To resolve this issue, install Microsoft Windows Script Host Version 5.7.
The following file is available for download from the Microsoft Download Center:
Download the Windows Script 5.7 for Windows XP package now.
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For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
For information about your hardware manufacturer, visit the following Web site:
http://support.microsoft.com/gp/vendors/en-usThe third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.