You may receive inaccurate reports when you run SMS hardware inventory reports on the parent site server

When you view the Microsoft System Management Server (SMS) database hardware inventory reports, you may notice that the hardware information for some client computers is incorrect. For example, the reports may be accurate when you run the hardware inventory reports on a primary child site server. However, the reports may be inaccurate when you run the hardware inventory reports on the parent site server.

This problem may occur when the following conditions are true:

• You have two or more SMS site servers in the hierarchy.
• SMS processes multiple inventory data files from the same child site client computer on the parent site in a short time.

This problem occurs when an SMS site server processes the files out of order. This may occur when the SMS site server receives inventory data from a child site.

Systems Management Server 2.0

A hotfix is currently unavailable for Systems Management Server 2.0.

Systems Management Server 2003

To resolve this problem, install the hotfix from this article on the SMS site servers. A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problemis that described in this article. Apply this hotfix only to systems that are experiencing the problemis described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Systems Management Server SP1 installed on the computer.

Restart requirement

This hotfix optionally performs an SMS site reset. After the site reset, you have to restart the computer.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The Engish version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

After you install this hotfix, the SMS_DESPOOLER component moves files to the SMS_REPLICATION_MANAGER component in chronological order. Additionally, the SMS_REPLICATION_MANAGER component moves files to the other SMS components in chronological order. Formerly, the components moved the files in alphabetical order. For more information, click the following article number to view the article in the Microsoft Knowledge Base: