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Error message when you try to remove a password from a compressed folder or add a password to a compressed folder on a Windows XP-based computer: "Compressed (Zipped) Folders Error"Article ID: 915389 - View products that this article applies to. On This PageSYMPTOMSYou use a compressed (zipped) folder on a Microsoft Windows XP-based computer. When you try to remove a password from the compressed folder or add a password to the compressed folder, you receive the following error message: Compressed (Zipped) Folders Error Cannot create output file CAUSEThis problem occurs because of a sharing violation error. The Windows shell creates a thread for the shell folder view. The thread reads the properties of compressed files. The thread opens compressed files that have the read permission but do not have the write permission. However, when you try to remove a password from a compressed folder or add a password to a compressed folder, you must have the write permission. Therefore, the sharing violation error occurs. Note In this scenario, the sharing violation error occurs because of a timing issue. RESOLUTIONHotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
(http://support.microsoft.com/contactus/?ws=support)
PrerequisitesThe following list contains prerequisites for the hotfix:
Restart requirementYou must restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace a previously released hotfix.File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows XP SP1 x86-based versionsCollapse this table
Windows XP SP2 x86-based versionsCollapse this table
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. REFERENCES
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
306531
(http://support.microsoft.com/kb/306531/
)
How to use compressed (zipped) folders in Windows XP
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
PropertiesArticle ID: 915389 - Last Review: October 9, 2011 - Revision: 3.0
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