Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
You do not receive an error message that states that you used the wrong PIN when you connect to a wireless 802.1X network by using EAP-TLS on Windows XP-based computer
Article ID: 915428 - View products that this article applies to.
Consider the following scenario. On a Microsoft Windows XP-based computer, you connect to a wireless 802.1X network by using a smart card together with Extensible Authentication Protocol with Transport Level Security (EAP-TLS) and certificates for authentication. When you log on by using the correct personal identification number (PIN), you can connect successfully. When you log on by using the wrong PIN, you cannot connect. However, in this scenario, you do not receive an error message that states that you used the wrong PIN.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Note After you install this hotfix, you receive the following error message when you log on by using the wrong PIN:
Collapse this tableExpand this table
You also receive this error message when you log on by using the correct PIN if the smart card PIN has become locked. The smart card PIN can become locked after you enter the wrong PIN a certain number of times.
The supplied PIN is incorrect.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates