Article ID: 915488 - Last Review: December 7, 2006 - Revision: 2.2 Error messages when you try to delete a product from a revised quote in Microsoft CRM 3.0: "An error has occurred in the script on this page" and "The record that you are requesting is currently unavailable"The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM. SYMPTOMSWhen you try to delete a product from a revised quote in Microsoft Dynamics CRM 3.0, you receive the following script error message: An error has occurred in the script on this page Line 105 Char 1 Error: Object doesn't support this property or method The record that you are requesting is currently unavailable.
Either the record was not found or you do not have sufficient security permissions to view it.
Error code: 0x80040217 Additionally, if you have turned on platform tracing, the following error message is logged in the trace log file when the product is deleted from the revised quote: Error: Exception of type System.Web.HttpUnhandledException was thrown.
Error Number: 0x80040217
Error Message: <description>The specified object was not found.</description>
Error Details: <description>The specified object was not found.</description>
Source File: Not available
Line Number: Not available
Request URL: http://localhost/_grid/cmds/dlg_deleteqoiproduct.aspx?iObjType=1085&sId={A633E279-E7B2-DA11-9861-0003FF843EB9}&sParentId={a233e279-e7b2-da11-9861-0003ff843eb9}
Stack Trace Info: Exception of type System.Web.HttpUnhandledException was thrown.
at System.Web.UI.Page.HandleError(Exception e)
> at System.Web.UI.Page.ProcessRequestMain()
> at System.Web.UI.Page.ProcessRequest()
> at System.Web.UI.Page.ProcessRequest(HttpContext context)
> at System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute()
> at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
at Microsoft.Crm.Util.RaiseXMLError(Exception e)
> at Microsoft.Crm.Dialogs.DeleteQOIProductDialogPage.ConfigureForm()
> at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)
> at System.Web.UI.Control.PreRenderRecursiveInternal()
> at System.Web.UI.Page.ProcessRequestMain()
Type: Platform
RESOLUTIONThis problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 922815
(http://support.microsoft.com/kb/922815/
)
Update Rollup 1 is available for Microsoft Dynamics CRM 3.0 MORE INFORMATIONFor more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base: 824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates 887283
(http://support.microsoft.com/kb/887283/
)
Microsoft Business Solutions CRM software hotfix and update package naming standards
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