Article ID: 915722
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
In Microsoft Dynamics CRM 3.0, you experience slower performance than typical when the MSCRM Stored Procedure Priming job is running. You notice one or more of the following symptoms:
This problem occurs because the MSCRM Stored Procedure Priming job exists to keep the Microsoft Dynamics CRM cascading stored procedures in the Microsoft SQL Server procedure cache. By default, the MSCRM Stored Procedure Priming job is scheduled to run every 10 minutes. The frequency of running the job can cause the CPU usage to spike on the SQL Server that contains the Microsoft Dynamics CRM databases.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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Installation informationInstall this hotfix on computers that are running Microsoft Dynamics CRM 3.0 server.
PrerequisitesThere are no prerequisites to apply this hotfix.
Restart requirementIf you are prompted, restart the computer after you install the hotfix.
Removal informationTo remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0 server, use Add or Remove Programs in Control Panel. System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0 server.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB915722$\Spuninst folder.
More information about the hotfixThis hotfix resolves this problem only when you are in online mode in the Microsoft Dynamics CRM client for Outlook. This hotfix does not resolve the problem if you are in offline mode in the Microsoft Dynamics CRM laptop client for Outlook.
To work around this problem, change the schedule for the MSCRM Stored Procedure Priming job. To do this, follow these steps depending on the version of SQL Server that you are using.
SQL Server 2005
SQL Server 2000
For information about performance tuning for CRM 3.0, see the following white paper:
http://www.microsoft.com/downloads/details.aspx?FamilyID=6b32e0b3-5520-48a7-b3cd-d8477d084821&DisplayLang=enFor more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards