Article ID: 915726 - Last Review: March 31, 2009 - Revision: 2.1

Internet Explorer may close immediately after you start it on a Windows XP-based computer

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986  (http://support.microsoft.com/kb/256986/ ) Description of the Microsoft Windows registry
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SYMPTOMS

Microsoft Internet Explorer may close immediately after you start it on a Microsoft Windows XP-based computer that is running Microsoft Office 2003. In this case, no error messages are displayed.
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CAUSE

This issue may occur if the Discuss toolbar is enabled in Internet Explorer. The Owsclt.dll file adds the Discuss toolbar to Internet Explorer. The Owsclt.dll file is a COM component that is installed on the computer when Office 2003 is installed.
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RESOLUTION

To resolve this issue, install Office 2003 Service Pack 3.

To install Office 2003 Service Pack 3 visit the Microsoft Download Center at http://www.microsoft.com/Downloads/details.aspx?familyid=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en (http://www.microsoft.com/Downloads/details.aspx?familyid=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en) .
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APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
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Keywords: 
kbtshoot KB915726
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