The owner of the activity does not change to your user account when you accept an activity from a queue in Microsoft Dynamics CRM 3.0

Article translations Article translations
Article ID: 915757 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

When you accept an activity from a queue in Microsoft Dynamics CRM 3.0, the owner of the activity does not change to your user account. To change the owner to your user account, you must assign the activity to yourself and then accept the activity.

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 is available for Microsoft Dynamics CRM 3.0


This problem is fixed in Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935730 Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available

Properties

Article ID: 915757 - Last Review: October 26, 2007 - Revision: 3.2
APPLIES TO
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
  • Microsoft CRM 3.0
Keywords: 
kbcrmv3cno kbexpertisebeginner kbbug kbmbsmigrate kbqfe kbhotfixserver KB915757

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com