When you use your Xbox 360 console, the image on your screen is stretched

When you use an Xbox 360 VGA HD AV Cable, the screen image appears stretched on a non-widescreen display.

This issue occurs when you configure your Xbox 360 console to display in widescreen format and the monitor or the TV that you are connecting to by using the VGA cable uses a Normal display mode with a 4:3 aspect ratio.

To use a widescreen setting on an Xbox 360 console with a non-widescreen monitor or TV, the console automatically stretches the image to fill the screen.

Here are some steps that you can use to try to resolve the issue. If you cannot resolve the issue yourself, please contact Xbox Customer Support by visiting the following Microsoft Web site:

1. Configure your Xbox 360 console to display in Normal mode. To do this, follow these steps:
   1. Start your Xbox 360 console without a disc in the disc tray.
   2. In the System section of the Xbox Dashboard, select Console Settings.
   3. In the Console Settings area, select Display.
   4. In the Display Settings area, select Screen Format.
   5. In the Screen Format area, select Normal, and then press the A button on the controller or remote control.

Only the following resolutions support a 4:3 aspect ratio:

• 640x480
• 1024x768

Additional support

If the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web Page links: For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site: