Windows XP stops responding when you click or resize a window, or in Windows Server 2003, when you run many console applications, you receive a Stop error message: "0x000000F4"

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Article ID: 916199 - View products that this article applies to.
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SYMPTOMS

You may experience one of the following symptoms in Microsoft Windows XP or in Microsoft Windows Server 2003.

Windows XP

When you click a window or when you resize a window, Windows XP stops responding (hangs). You experience this symptom if the following conditions are true:
  • The window overlaps another window.
  • The computer has a dual-core processor or a hyper-threading processor.
  • The Windows Classic theme is applied.

    Note To determine whether the Windows Classic theme is applied, right-click an empty area on the desktop, click Properties, and then click the Themes tab. The current desktop theme is listed in the Theme box.

Windows Server 2003

When you have many console windows open or when you run many console programs at the same time, you receive a "0x000000F4" Stop error message.

You experience this problem if the computer has a dual-core processor or a hyper-threading processor.

RESOLUTION

Windows XP

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Win32k.sys5.1.2600.28681,839,61616-Mar-200601:43x86

Windows Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
Because of file dependencies, you must have Windows Server 2003 Service Pack 1 (SP1) applied to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, 32-bit x86 versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Gdi32.dll5.2.3790.2758282,11227-Jul-200613:43x86SP1SP1QFE
Win32k.sys5.2.3790.27581,851,39227-Jul-200610:58x86SP1SP1QFE
Windows Server 2003, 64-bit x64 versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Gdi32.dll5.2.3790.2758610,30427-Jul-200614:30x64SP1SP1QFE
Win32k.sys5.2.3790.27584,529,66427-Jul-200614:30x64SP1SP1QFE
Wgdi32.dll5.2.3790.2758285,18427-Jul-200614:30x86SP1WOW
Windows Server 2003, 64-bit IA-64 versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Gdi32.dll5.2.3790.2758906,24027-Jul-200614:37IA-64SP1SP1QFE
Win32k.sys5.2.3790.27585,547,00827-Jul-200614:37IA-64SP1SP1QFE
Wgdi32.dll5.2.3790.2758285,18427-Jul-200614:37x86SP1WOW

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 916199 - Last Review: October 11, 2007 - Revision: 4.3
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Tablet PC Edition 2005
  • Microsoft Windows XP Media Center Edition 2005
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Web Edition
Keywords: 
kbautohotfix kbwinserv2003presp2fix kbqfe kbexpertisebeginner kbhotfixserver KB916199

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