Error message when you use Windows Media Player 10 to play online media files: "C00D11DA - Windows Media Player cannot play, synchronize, or burn a protected file because an error occurred while verifying the license"

When you use Microsoft Windows Media Player 10 to play online media files on a Microsoft Windows XP-based computer, you receive an error message that resembles the following:

This issue occurs if the Digital Rights Management (DRM) system is corrupted on the computer.

To resolve this issue, download and then run the DRM_reset.exe file to automatically reset the DRM system.

To download the DRM_reset.exe file, visit the following Napster Web site: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For more information about Windows Media technologies, visit the following Microsoft Web site:The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.