Article ID: 916331 - Last Review: July 4, 2007 - Revision: 2.2 Error message when you try to import a Groove account on a new computer: "Saved account for name is too old and cannot be used"SYMPTOMSWhen you try to import a Groove account on a new computer, you receive the following error message: Saved account for name is too old and cannot be used. CAUSEThis problem occurs because Groove does not accept account data that is more than 60 days old. RESOLUTION To resolve this problem, create a new Groove account file on the original computer by using the Multiple Computers option. MORE INFORMATIONIn the initial release of Microsoft Office Groove 2007 and in earlier versions of Groove, account data is valid only for 60 days whether it is transferred to groove.net by using the multiple computers function, manually saved as a file, or saved by automated company backup. Older accounts are difficult to reconcile with the identifying data of the Groove Relay and of Groove contacts. For Groove 2007, you can remove this restriction by applying hotfix 935874.
For more information about hotfix 935874, click the following article number to view the article in the Microsoft Knowledge Base:
935874
(http://support.microsoft.com/kb/935874/
)
Description of the Groove 2007 hotfix package: April 11, 2007
To help reduce the possibility of synchronization problems, save your account frequently.APPLIES TO
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