Error messages when you try to start the Setup program for Groove Virtual Office 3.1 or for an earlier version of Groove

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Article ID: 916430 - View products that this article applies to.
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Symptoms

When you try to start the Setup program for Groove Virtual Office 3.1 or for an earlier version of Groove, you may receive certain error messages that indicate a failure in the InstallShield initialization. These error messages include the following error messages:
  • Error: extracting support files
  • Error: installing Ikernel.exe
  • Access is denied
  • Error: loading Type Library/DLL
  • Setup failed to run installation (0x80040707)

Resolution

For the most up-to-date information about InstallShield problems and about how to fix them, visit the following InstallShield Web site:
http://consumer.installshield.com/common.asp
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 916430 - Last Review: October 25, 2013 - Revision: 1.0
Applies to
  • Groove Virtual Office 3.1 File Sharing Edition
  • Groove Virtual Office 3.1 Professional Edition
  • Groove Virtual Office 3.1 Project Edition
  • Groove Virtual Office 3.1 Trial Edition
  • Groove Virtual Office 3.0 File Sharing Edition
  • Groove Virtual Office 3.0 Professional Edition
  • Groove Virtual Office 3.0 Project Edition
  • Groove Virtual Office 3.0 Trial Edition
  • Groove Workspace 2.5 Preview Edition
  • Groove Workspace 2.5 Professional Edition
  • Groove Workspace 2.5 Project Edition
  • Groove Workspace 2.5 Standard Edition
Keywords: 
kbnosurvey kbarchive kbprb kbinfo kbexpertiseinter kbtshoot KB916430

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