Collection members may randomly drop out of a collection on a Systems Management Server 2003 site

Article translations Article translations
Article ID: 916461 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

On a Microsoft Systems Management Server (SMS) 2003 site, collection members may randomly drop out of a collection. This problem occurs during a collection update operation. If you manually update the collection, the missing collection members again appear in the collection.

CAUSE

This problem may occur when a new child site is installed. When a new child site is installed, collections are replicated throughout the site hierarchy. However, SMS 2003 may use outdated cached collection information during this replication operation. Instead, SMS 2003 should obtain collection information from the SMS database.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have one of the following service packs installed to apply this hotfix:
  • Systems Management Server 2003 Service Pack 1 (SP1)
  • Systems Management Server 2003 Service Pack 2 (SP2)
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
885643 How to obtain the latest Systems Management Server 2003 service pack

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Systems Management Server 2003 SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Basesvr.dll2.50.3174.11751,769,47225-Oct-200416:10x86
Systems Management Server 2003 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Basesvr.dll2.50.4160.21111,769,47201-Mar-200608:50x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terms that are used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 916461 - Last Review: July 24, 2007 - Revision: 1.4
APPLIES TO
  • Microsoft Systems Management Server 2003
Keywords: 
kbautohotfix kbsms2003sp1fix kbsms2003bug kbbug kbfix kbhotfixserver kbqfe KB916461

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com