An Xbox LIVE game update does not download correctly

When you download an Xbox Live game update, one or more of the following problems occur:

• The update stops, but no error message is displayed.
• The update stops and a connectivity error message is displayed. However, when you test your Xbox LIVE connection, you don't receive an error message, and it seems that your Internet connection is fine.
• The update downloads, but you are prompted to download the update again when you try to start the game.
• The update downloads, but you cannot connect to Xbox LIVE.

Solution 1: Make sure you can connect to Xbox LIVE

1. Go to the Settings hub and choose System.
2. Select Network Settings.
3. Select Test Xbox LIVE Connection.
   
   
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4. Do one of the following:
   • If you do not receive a connection error, try the next solution.
   • If you receive a connection error, go to Can’t connect to Xbox LIVE (http://support.xbox.com/en-us/pages/xbox-live/troubleshoot/connection-issues/connect-xbox-live.aspx) .

Solution 2: Clear your system cache

Try clearing the files that are temporarily stored on your console (these files are called the "system cache"). For information about how to do this, please see Clearing the system cache (http://support.xbox.com/pages/xbox-360/troubleshoot/hardware/clear-system-cache.aspx) .

After you clear the cache, start the game again and download the update when you are prompted to do so.

If the download still fails, try the next solution.

Solution 3: Delete and reinstall the game

Problems that are related to downloading a game update might be corrected by deleting the game from your console and then installing it again.

If the game is installed on your hard drive, you will have to install it again after you delete it. If the game was purchased from Xbox LIVE, you will have to download the game again after you delete it. Don't worry: you will not be charged again for a game you have already purchased.

For information about how to download previously purchased content, please see Download an item again (http://support.xbox.com/pages/xbox-live/how-to/download-content-history.aspx) .

Warning Before you delete a game, copy your saved game to an Xbox 360 Memory Unit or to a USB flash drive. When a game is deleted, the saved game information is also deleted. For information on how to copy content to a storage device, please see Copy, move, or delete content (http://support.xbox.com/en-us/pages/xbox-360/how-to/manage-games-data.aspx) .

To delete and reinstall a game

1. On your Xbox 360 console, sign in by using your Xbox LIVE gamertag.
2. Go to the Settings hub and choose System.
3. Select Storage.
4. Select your primary memory device (most likely, a hard drive).
5. Select Games.
6. Select the game that has the problem, and then press Y on the controller.
7. Select Delete.
8. Select Yes to delete the game.
9. Press B on the controller until you return to the Xbox Dashboard.
10. If the game you deleted was downloaded from Xbox LIVE, download the game again. If the game was installed from a disc, install the game again.
11. Copy the saved game information (if you saved it) from your memory unit or USB flash drive back to your Xbox 360 hard drive.
12. Start the game, and then download the update again when you are prompted to do so.

If the download still fails, try the next solution.

Solution 4: Try a direct modem connection

If your Xbox 360 console is connected to the Internet through a router or gateway (as opposed to through a direct modem connection), try connecting the console directly to the modem. Here's how:

1. Plug one end of a network cable into the back of your Xbox 360 console and the other end into your modem.
2. On the console, sign in to Xbox LIVE and start the game.
3. Choose to download the game update.

If you can download game updates when the Xbox 360 console is connected directly to the modem, there might be a problem with your router or gateway configuration. Contact the manufacturer of your router for help troubleshooting this problem.

If you cannot download a game update when you are using a modem connection, and you have tried all the other solutions listed above, contact your Internet service provider (ISP) for help troubleshooting this problem.