Typically, game title updates fail when the downloaded data is corrupt. This prevents access to gameplay. Also, if the ports that are required to connect to Xbox LIVE are closed, title updates may not download correctly.
If you have the first or second problem listed in the "Symptoms" section, use a direct connection to download the auto-update. For more information about how to set up a direct connection, visit the following Web site:
Note This method is for auto-updates for games and for the Xbox Dashboard.
If you experience all the problems listed in the "Symptoms" section, delete the game data.
Warning When you delete game data, you lose any saved game information.
Note Copy the saved game data to a separate memory source so that you can restore the data if this step does not resolve the issue.
To delete game data, follow these steps:
Sign in by using your gamertag.
In the My Xbox area, select System Settings.
Select your primary memory device, and then press the A button.
Select Hard Drive, and then press the A button.
Select Games, and then press the A button.
On the Select Game screen, select the game that has the problem, and then press the Y button.
On the Game screen, press the A button to delete the game.
Note The Delete option is the only option that is available on the Game screen.
On the Delete Item screen, select Yes, and then press the A button to confirm the deletion.
Press the B button four times to return to the System section.
Start the game, and then sign in to Xbox LIVE to download the update again.
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