Article ID: 916760 - Last Review: November 20, 2007 - Revision: 2.2

Error message when you install SQL Server 2005: "There was an unexpected failure during the setup wizard"

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Bug #: 408784 (SQLBUDT)

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SYMPTOMS

When you install Microsoft SQL Server 2005, you receive the following error message:

There was an unexpected failure during the setup wizard. You may review the setup logs and/or click the help button for more information.

When you examine the SQLSetupNumber_ServerName_Core(local).log file at this point, you notice the following error message at the end of the log file:

Running: InstallToolsAction.10 at: 2006/4/8 16:46:2
Error: Action "InstallToolsAction.10" threw an exception during execution. Error information reported during run:
Target collection includes the local machine.
Fatal Exception caught while installing package: "10"
Error Code: 0x80070002 (2)
Windows Error Text: The system cannot find the file specified. Source File Name: sqlchaining\sqlprereqpackagemutator.cpp
Compiler Timestamp: Tue Aug 9 01:14:20 2005
Function Name: sqls::SqlPreReqPackageMutator::modifyRequest
Source Line Number: 196
---- Context -----------------------------------------------
sqls::InstallPackageAction::perform
WinException caught while installing package. : 1603
Error Code: 0x80070643 (1603)
Windows Error Text: Fatal error during installation. Source File Name: packageengine\installpackageaction.cpp
Compiler Timestamp: Fri Jul 1 01:28:25 2005
Function Name: sqls::InstallPackageAction::perform
Source Line Number: 167
---- Context -----------------------------------------------
sqls::InstallPackageAction::perform

Notes

The SQLSetupNumber_ServerName_Core(local).log file is located in the following folder:
C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files
Number represents a number that increases for every installation of SQL Server 2005. The log file that has the largest number for Number in the file name is the log file for the most recent installation of SQL Server 2005.

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CAUSE

This problem occurs because the folders that contain the files that are required during the installation of SQL Server 2005 do not have a correct layout.

This problem is most likely to occur if you start the SQL Server 2005 installation from a folder on a network share or on a hard disk when the folder was copied from the SQL Server 2005 installation CDs.

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WORKAROUND

To work around this problem, set the folders in the correct layout for the SQL Server 2005 installation.

The SQL Server 2005 installation uses the following two folders:

Servers
Tools

These two folders must be under the same level of a folder or the root folder of a drive. The names of these folders must be exactly Servers and Tools. The Servers folder contains all the files that are required to install major SQL Server 2005 components, such as database engine. The Tools folder contains tools components and Books Online for SQL Server 2005.

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MORE INFORMATION

To copy the files from the SQL Server 2005 installation CDs to a location and then install SQL Server 2005 from that location, follow these steps:

Note In this example, the D:\SQLServer2005 folder is the location to which you want to copy the files from the SQL Server 2005 installation CDs.

In the D:\SQLServer2005 folder, create the following two subfolders:
- Servers
- Tools
Copy all the files from the SQL Server 2005 installation CD that is named Servers to the D:\SQLServer2005\Servers folder.
Copy all the files from the SQL Server 2005 installation CD that is named Tools to the D:\SQLServer2005\Tools folder.
Open the D:\SQLServer2005\Servers folder, and then double-click Setup.exe to start the SQL Server 2005 Setup program.

Similarly, if you downloaded SQL Server 2005 Developer Community Technology Preview (CTP) from the MSDN download site, the full product is split into two separate downloads. To perform a complete installation of SQL Server 2005, you must download both the Servers and Tools files to folders that are named Servers and Tools. Additionally, keep these folders under the same level of a folder or the root folder of a drive before you start the installation.

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